Liliana Maltez
Manassas,Virginia
Summary
Experienced in front desk operations with a strong focus on delivering top-tier customer service and ensuring smooth office workflows. A highly motivated and adaptable professional with a strong work ethic, exceptional interpersonal skills, and a proven ability to work effectively without supervision. Quick to learn new systems and always eager to take on new challenges in dynamic environments.
Overview
7
7
years of professional experience
Work History
Data Entry/File Clerk
Car Communications Lls
11.2024 - 10.2025
- Organized and maintained filing systems to ensure efficient retrieval of documents.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
- Assisted with data entry tasks, enhancing accuracy of record-keeping systems.
- Microsoft, Excel and Word proficient.
- Invoices
- Organized and maintained digital and physical files related to fiber optic installations, service orders, permits, and client documentation.
- Maintained confidentiality and accuracy when handling sensitive client and project information.
- Mail sorting.
Front Desk Receptionist
Sunnyview Neurology Practice
05.2022 - 10.2023
- Managed patient scheduling.
- Front desk check-in/Check-out
- Handled incoming calls from patients, insurances and pharmacies.
- Coordinated with medical staff to ensure seamless communication and patient care.
- Assisted patients with insurance inquiries, enhancing understanding of coverage options.
- Maintained accurate patient records and updated electronic health systems efficiently.
- Collect copayments and post payments.
- Coordinated and submitted prior authorizations for patients’ medications and medical procedures to ensure timely approval and treatment.
Receptionist Coordinator
GHEye
08.2018 - 05.2022
- Greeted patients and provided friendly customer service.
- Scheduled and coordinated patients appointments.
- Handled incoming calls efficiently.
- Collected payments from patients for services rendered.
- Verified coverage for insurance claim processing.
- Provided administrative support by preparing documents and managing correspondence with patients and healthcare providers.
- Performed data entry of patients information into electronic health record systems.
- Trained new staff on front desk duties
- Conducted initial patient assessments.
Education
High School Diploma -
Osbourn Park Highschool
Manassas, VA01-2018
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Schedule coordination
- Excellent communication
- Organizational skills
- Multitasking abilities
- Relationship building
- Positive and professional
- Record keeping
Languages
Spanish
Native or Bilingual
Timeline
Data Entry/File Clerk
Car Communications Lls
11.2024 - 10.2025
Front Desk Receptionist
Sunnyview Neurology Practice
05.2022 - 10.2023
Receptionist Coordinator
GHEye
08.2018 - 05.2022
High School Diploma -
Osbourn Park Highschool