Liliana Martinez
McAllen,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Food and Beverage Expert
Target
07.2020 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
Cashier Team Leader
Academy Sports And Outdoors
09.2018 - 06.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
Assistant Manager
Sonic Drive-in
02.2016 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Concessions Worker
Cinemark Tinseltown USA And XD
03.2015 - 10.2016
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Monitored inventory and notified management of deficiencies or shortages.
- Maximized profits by effectively upselling menu items and suggesting complementary products.
Education
Certificate - Real Estate
South Texas College
Mcallen, TX2023
High School Diploma -
Juarez-Lincoln High School
Mission, TX05.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Problem Resolution
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Expert
Target
07.2020 - Current
Cashier Team Leader
Academy Sports And Outdoors
09.2018 - 06.2020
Assistant Manager
Sonic Drive-in
02.2016 - 06.2018
Concessions Worker
Cinemark Tinseltown USA And XD
03.2015 - 10.2016
Certificate - Real Estate
South Texas College
High School Diploma -
Juarez-Lincoln High School