Liliana Martinez
Fort Lauderdale,FL
Summary
Experienced in guest services, I am committed to enhancing customer experiences through strong interpersonal and problem-solving skills. Known for effective team collaboration, adaptability, and delivering consistent results. Proficient in communication, conflict resolution, and providing exceptional service with a positive, proactive approach.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Spirit Airlines Inc.
02.2024 - Current
- Processed reservations and payments, ensuring accuracy in billing and guest information
- Handled guest inquiries and complaints, aiming for satisfactory resolutions to enhance guest expeexperience
- verifying passengers IDs and boarding passes to ensure correct identification before they board the flight.
Loan Processing Assistant
TMP Capital, PLLC
06.2023 - 01.2024
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Monitored key dates to obtain information by deadlines.
- Coordinated closing process with attorneys, title companies, and government clerks.
Real Estate Assistant
Miriam Poggio PA
05.2022 - 06.2023
- Increased sales by 20%
- Collected and maintained careful records of rental payments and payment dates
- communicated effectively with owners, residents, and on-site associates
Relationship Banker
TRUIST
02.2021 - 05.2022
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Verified customer identity and reviewed documentation for accuracy.
- Analyzed customers' financial information to deliver personalized account guidance.
Teller Supervisor
TRUIST
01.2020 - 02.2021
- Examined tellers' reports of daily transactions for accuracy.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Increased in efficiency for customer solutions.
Education
Associate of Arts - Business Administration
Broward College
05.2027
Skills
- Patience and composure
- Guest inquiry resolution
- communications strategies
- Solution planning
- Security awareness
- Guest complaint resolution
Languages
Spanish
Full Professional
Timeline
Guest Service Agent
Spirit Airlines Inc.
02.2024 - Current
Loan Processing Assistant
TMP Capital, PLLC
06.2023 - 01.2024
Real Estate Assistant
Miriam Poggio PA
05.2022 - 06.2023
Relationship Banker
TRUIST
02.2021 - 05.2022
Teller Supervisor
TRUIST
01.2020 - 02.2021
Associate of Arts - Business Administration
Broward College
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