Liliana Mbi-Malerk
Glenelg,MD
Overview
4
4
years of professional experience
Work History
CREW MEMBER
Global Health Pharmacy
06.2023 - Current
- Facilitated seamless prescription pick-ups for 30+ clients per shift by communicating clearly and empathetically, resulting in a 95% customer satisfaction rating based on post-service surveys.
- Spearheaded front-end operations, strategically delegating tasks to a team of 5+ employees, fostering open communication channels that slashed patient wait times by 30% and improved service efficiency.
- Streamlined pharmaceutical storage by reorganizing alphabetically, enabling quick retrieval of medications, decreasing the average dispensing time by 10 minutes per prescription.
- Delivered clear, patient-friendly explanations to 10+ elderly customers weekly, resulting in a 90% satisfaction rate and improving communication trust in healthcare interactions.
BARISTA
Starbucks
09.2021 - 06.2023
- Implemented high-volume service to 100+ customers and maintained consistent 95%+ customer satisfaction.
- Developed a standardized training checklist and reference guide for new hires, which reduced onboarding time by one complete shift, allowing experienced staff to focus on complex customer needs.
- Mastered suggestive selling to boost loyalty signups by 20% through personalized recommendations, enhancing customer experience, and increasing repeat business.
- Recognized for top performance in speed, service, and teamwork.
Education
Bachelor of Arts - Psychology, Minor in Management
University of Maryland, Baltimore County (UMBC)
Baltimore, MD05.2026
Study Abroad - undefined
CIEE
01.2025
Skills
- Research & Analysis
- Project Coordination
- Cross-Cultural Communication
- Event Planning
- Onboarding
- Employee Relations
- Talent Acquisition
- Google Workspace
- Canva
- Microsoft Excel
- Data Interpretation
- Data Reporting
- Data Collection
- Customer Satisfaction
- Service Delivery
- Customer Support
- Project Planning
- Project Execution
- Project Tracking
- Risk Management
LANGUAGES
English (Native)
French (Proficient)
Timeline
CREW MEMBER
Global Health Pharmacy
06.2023 - Current
BARISTA
Starbucks
09.2021 - 06.2023
Study Abroad - undefined
CIEE
Bachelor of Arts - Psychology, Minor in Management
University of Maryland, Baltimore County (UMBC)
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