Liliana McManamy
North Palm Beach,USA
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
14
14
years of professional experience
Work History
Front Office Support Staff
NewBridge Services, Inc. (CFS Department)
Parsippany, NJ
05.2024 - 02.2025
- Greet and assist telephone callers, clients and visitors utilizing exceptional customer service.
- Process office voicemail, directing all calls to appropriate office and/ agency staff
- Create client charts for new referrals
- Operate office technology (phone system, copier, printer, fax, computer)
- Call clients for medical staff appointments reminders
- Send clients appointments reminders through Doxy.me
- Review client demographic and entitlement information and updated electronic health records as required.
- Scanned documents into digital format for easy retrieval from computer database system.
- Organize/distribute outgoing and incoming mail through courier.
- Other duties as assigned.
Customer Service Representative
Kids Warehouse
Elizabeth, New Jersey
03.2017 - 01.2024
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Enter inventory into the system
- Build products in the website
- Take care of the website's chat
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Processed orders and detailed transaction information to customers.
- Resolved customer complaints promptly and efficiently.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Performed data entry tasks accurately and in a timely manner.
- Tracked all incoming calls and emails from customers using appropriate software applications.
Bilingual Sales Assistant
Raien Ingenieria y Sistemas
Viña del Mar, Chile
09.2012 - 07.2016
- Fostered and maintained relationships with key clients to support loyalty.
- Provided strong customer service by greeting and building relationships with key clients.
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Translated documents
- Prepared waybills and commercial invoices
- Tracked shipments from suppliers and ensured timely delivery of products.
Bilingual Assistant
Canson Chile Limitada
Valparaiso, Chile
11.2010 - 02.2012
- Implemented strategies for improving efficiency when performing repetitive tasks related to bilingual assistance duties.
- Coordinated with other departments to ensure client needs were met in a timely manner.
- Prepared detailed summaries of conversations held between individuals speaking different languages which could be used later for reference purposes.
- Coordinated meetings in Chile and abroad
- Coordinated trips in Chile and abroad
- Coordinated shipments with shipper agent
- Prepared waybills and commercial invoices
- Composed letters, emails, memos, reports, presentations, and other correspondence in both Spanish and English.
Education
Translator and Interpreter - English-Spanish
Universidad de Playa Ancha de las Ciencias de la Educacion
Valparaiso03.2009
High School Diploma - undefined
Liceo de Niñas de Viña del Mar
Viña del Mar12.2003
Skills
- Native Spanish speaker
- Advanced level of computing (Word, Excel, Powerpoint)
- Order Fulfillment
- Shipping Procedures Understanding
- Customer service
Additional Information
Experience as a freelance Translator English-Spanish
Timeline
Front Office Support Staff
NewBridge Services, Inc. (CFS Department)
05.2024 - 02.2025
Customer Service Representative
Kids Warehouse
03.2017 - 01.2024
Bilingual Sales Assistant
Raien Ingenieria y Sistemas
09.2012 - 07.2016
Bilingual Assistant
Canson Chile Limitada
11.2010 - 02.2012
Translator and Interpreter - English-Spanish
Universidad de Playa Ancha de las Ciencias de la Educacion
High School Diploma - undefined
Liceo de Niñas de Viña del Mar