Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced work environment. Searching for a customer service position that allows me to apply my knowledge and skills in problem solving and communication.
Overview
5
5
years of professional experience
Work History
Logistics Customer Service Representative
Dunavant Distribution - ProLogistix
03.2023 - 03.2025
Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
Prepared and submitted reports on import and export activity to management.
Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Responded to high volume of phone and email requests to provide logistics information.
Managed customer accounts and invoicing.
Scheduled deliveries and pickups according to customer needs.
Logistics Customer Services Representative
GXO Logistics - ProLogistix
01.2021 - 03.2023
Ensure all supporting documents are accurate, available and applicable to the customer
Scan and upload shipping documentation, as part of company guidelines
Compile and submit accurate daily reports as required
Communicate with customers and business partners on a daily basis to build relationships and provide excellent service
Handle all customers disputes and researched BOL’s
Verifying inventory to create order and delivery number to add stocks on orders
Process changes or cancellations for all orders submitted
Created Proformas for shipments crossing boarders of Canada and Mexico
Provide daily updates to customers on order process and delivery date information
Schedule or reschedule pick up and delivery appointments
Responsible for creating all TO (transfer orders), LTL (Less than Truckload), BOL’s (Billing of Lading) for all orders, UPC (Universal Product Code), and packing slips
Inventory Control Specialist
Boston Scientific - ResourceMFG
11.2019 - 01.2021
Utilized computer programs to carefully track inventory on hand and inventory needs
Conducting inventory audits for each department
Recorded information of shortages and discrepancies to keep record current and accurate
Implemented, developed, and maintained inventory control policies and procedures
Stayed in contact with clients on order shipments and tracking information
Education
High School Diploma -
Northside High School
Houston, TX
05-2020
Skills
SAP experience and knowledge
CargoWise experience and knowledge
Proficient in Excel and Word
Data entry proficiency
Creating BOL's
Shipping and receiving
Customer service excellence
Customer relations
Timeline
Logistics Customer Service Representative
Dunavant Distribution - ProLogistix
03.2023 - 03.2025
Logistics Customer Services Representative
GXO Logistics - ProLogistix
01.2021 - 03.2023
Inventory Control Specialist
Boston Scientific - ResourceMFG
11.2019 - 01.2021
High School Diploma -
Northside High School
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