Liliana Mercado
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced work environment. Searching for a customer service position that allows me to apply my knowledge and skills in problem solving and communication.
Overview
5
5
years of professional experience
Work History
Logistics Customer Service Representative
Dunavant Distribution - ProLogistix
03.2023 - 03.2025
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Prepared and submitted reports on import and export activity to management.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Managed customer accounts and invoicing.
- Scheduled deliveries and pickups according to customer needs.
Logistics Customer Services Representative
GXO Logistics - ProLogistix
01.2021 - 03.2023
- Ensure all supporting documents are accurate, available and applicable to the customer
- Scan and upload shipping documentation, as part of company guidelines
- Compile and submit accurate daily reports as required
- Communicate with customers and business partners on a daily basis to build relationships and provide excellent service
- Handle all customers disputes and researched BOL’s
- Verifying inventory to create order and delivery number to add stocks on orders
- Process changes or cancellations for all orders submitted
- Created Proformas for shipments crossing boarders of Canada and Mexico
- Provide daily updates to customers on order process and delivery date information
- Schedule or reschedule pick up and delivery appointments
- Responsible for creating all TO (transfer orders), LTL (Less than Truckload), BOL’s (Billing of Lading) for all orders, UPC (Universal Product Code), and packing slips
Inventory Control Specialist
Boston Scientific - ResourceMFG
11.2019 - 01.2021
- Utilized computer programs to carefully track inventory on hand and inventory needs
- Conducting inventory audits for each department
- Recorded information of shortages and discrepancies to keep record current and accurate
- Implemented, developed, and maintained inventory control policies and procedures
- Stayed in contact with clients on order shipments and tracking information
Education
High School Diploma -
Northside High School
Houston, TX05-2020
Skills
- SAP experience and knowledge
- CargoWise experience and knowledge
- Proficient in Excel and Word
- Data entry proficiency
- Creating BOL's
- Shipping and receiving
- Customer service excellence
- Customer relations
Timeline
Logistics Customer Service Representative
Dunavant Distribution - ProLogistix
03.2023 - 03.2025
Logistics Customer Services Representative
GXO Logistics - ProLogistix
01.2021 - 03.2023
Inventory Control Specialist
Boston Scientific - ResourceMFG
11.2019 - 01.2021
High School Diploma -
Northside High School
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