Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liliana Mercado

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced work environment. Searching for a customer service position that allows me to apply my knowledge and skills in problem solving and communication.

Overview

5
5
years of professional experience

Work History

Logistics Customer Service Representative

Dunavant Distribution - ProLogistix
03.2023 - 03.2025
  • Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
  • Prepared and submitted reports on import and export activity to management.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Managed customer accounts and invoicing.
  • Scheduled deliveries and pickups according to customer needs.

Logistics Customer Services Representative

GXO Logistics - ProLogistix
01.2021 - 03.2023
  • Ensure all supporting documents are accurate, available and applicable to the customer
  • Scan and upload shipping documentation, as part of company guidelines
  • Compile and submit accurate daily reports as required
  • Communicate with customers and business partners on a daily basis to build relationships and provide excellent service
  • Handle all customers disputes and researched BOL’s
  • Verifying inventory to create order and delivery number to add stocks on orders
  • Process changes or cancellations for all orders submitted
  • Created Proformas for shipments crossing boarders of Canada and Mexico
  • Provide daily updates to customers on order process and delivery date information
  • Schedule or reschedule pick up and delivery appointments
  • Responsible for creating all TO (transfer orders), LTL (Less than Truckload), BOL’s (Billing of Lading) for all orders, UPC (Universal Product Code), and packing slips

Inventory Control Specialist

Boston Scientific - ResourceMFG
11.2019 - 01.2021
  • Utilized computer programs to carefully track inventory on hand and inventory needs
  • Conducting inventory audits for each department
  • Recorded information of shortages and discrepancies to keep record current and accurate
  • Implemented, developed, and maintained inventory control policies and procedures
  • Stayed in contact with clients on order shipments and tracking information

Education

High School Diploma -

Northside High School
Houston, TX
05-2020

Skills

  • SAP experience and knowledge
  • CargoWise experience and knowledge
  • Proficient in Excel and Word
  • Data entry proficiency
  • Creating BOL's
  • Shipping and receiving
  • Customer service excellence
  • Customer relations

Timeline

Logistics Customer Service Representative

Dunavant Distribution - ProLogistix
03.2023 - 03.2025

Logistics Customer Services Representative

GXO Logistics - ProLogistix
01.2021 - 03.2023

Inventory Control Specialist

Boston Scientific - ResourceMFG
11.2019 - 01.2021

High School Diploma -

Northside High School
Liliana Mercado