Liliana Meza
Washington,MO
Summary
Proven team player and adept at time management, I excelled in fast-paced environments at Starbucks, enhancing customer loyalty through exceptional service and a keen eye for detail. My ability to quickly adapt and creatively resolve customer issues boosted repeat business, showcasing my dedication to performance improvement and clear communication.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
10.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Cashier
Ace Hardware
09.2022 - 05.2023
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Busser
Los Cabos
06.2021 - 08.2021
- Provided attentive service and proactively assessed guest needs.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Supported team members with additional tasks, promoting a positive work environment.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
High School Diploma -
Washington High School
Washington05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Adaptive and creative
- Decision-making
- Excellent memory
- Professional demeanor
- Performance improvement
- Patience and empathy
- Reliability and punctuality
- Clear communication
Languages
Spanish
Limited Working
French
Elementary
Timeline
Barista
Starbucks
10.2023 - Current
Cashier
Ace Hardware
09.2022 - 05.2023
Busser
Los Cabos
06.2021 - 08.2021
High School Diploma -
Washington High School
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