Liliana Moga
Tigard,OR
Summary
Dynamic leader and strategic thinker with a proven track record at CNC Precision Machining, enhancing customer satisfaction and driving revenue growth. Expert in business planning and customer relations, achieving consistent performance improvement. Skilled in financial management and team collaboration, adept at fostering strong customer and team relationships.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Business Owner
CNC Precision Machining
02.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and motivated employees to perform daily business functions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
Assistant General Manager
CNC Precision Machining
05.2011 - 02.2024
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Psychology
University Spiru Haret Bucuresti
Bucharest, Romania06-2010
High School Diploma -
Calistrat Hogas
Piatra Neamt, Romania06-1990
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Business planning
- Project management
- Performance improvement
- Business administration
- Purchasing and planning
- Budget control
- Bookkeeping
- Quality assurance
- Financial management
- Accounting management
- Verbal and written communication
- Teamwork and collaboration
- Desktops, laptops, and mobile devices
- Administrative management
- Organizational structuring
Languages
Romanian
Full Professional
Timeline
Business Owner
CNC Precision Machining
02.2024 - Current
Assistant General Manager
CNC Precision Machining
05.2011 - 02.2024
Bachelor of Science - Psychology
University Spiru Haret Bucuresti
High School Diploma -
Calistrat Hogas
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