Liliana Montes

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing Guests satisfaction ratings.
• Implemented innovative programs to increase employee loyalty and reduce turnover, Developed a successful employee retention plan,

• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Approved regular payroll submissions for employees.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.

• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Perform site and lot walkthrough to ensure compliance, safety, and cleanliness standards are always met.

• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Maximized sales and minimized shrinkage through excellent guests service and adherence to standard practices.
• Improved Guests satisfaction through staff training in customer service and product knowledge.

• Creating innovative visual merchandising displays of exciting merchandise displays to catch attention of store Guests .

• Cultivated and strengthened lasting Guests relationships using strong issue resolution and dynamic communication skills.

• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for guests and employees.

• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Meet CORE standards; create plans for addressing gap/missed points on core and mystery shops, ensure
  employees are aware of core expectations.
• Pricebook management and ESO system operations
• Monitor compliance of food safety standards.

• MSCO Tracked and evaluated progress for assigned trainees for certifique msco Manager or Franchise .
• Conducted comprehensive assessments to identify gaps in knowledge and skills for the msco program development.
• Improved employee performance by designing and implementing effective training MSCO programs.
• Led cross-functional teams in the development of innovative solutions for pressing business challenges.
• certified a total of 11 managers from different MSCO locations

• Understand all 12 site procedures and operations including the above responsibilities; understand fuel processes,
  CORE expectations, staff training, reconciliation, safety, and environmental regulations, audit processes, ESO
  system, and Managing the Orange Binders for the Sites.
  • Must create a schedule to visit designated sites to support the manager and store staff in all tasks
  • Vendor Communication: assist in contacting vendors for delayed or stopped deliveries, ensure prompt delivery of
  product as needed
  • Assist managers in meeting CORE standards; create plans for addressing gap/missed points on core and
  mystery shops, ensure employees are aware of core expectations
  • Interact with customers and model appropriate behavior for employees, escalate customer issues with BP when
  necessary
  • Train New managers on all sites operations , assistant managers, and CSRs on expected job duties; help select candidates for the interview
  
  • support - team, offering additional training, re-explanation, and coaching in new situations
  • Check weekly schedules and be able to adjust when necessary
  • Make sure merchandising goals and expectations are being met; assist manager if needed in adjusting store
  displays
  • Monitor reconciliation reports and discuss any red flags with store managers
  • Assist in ordering new equipment for the site if necessary; collect equipment and uniforms from the office and
  deliver to the sites
  • Know how to explain fuel shut off to employees, explain usage, train employees on fuel delivery safety, explain
  and perform pump inspections, monitor fuel usage with the Veeder-Root tank gauge, create a plan to meet
  compliance requirements
  • Perform site and lot walkthroughs to assess areas that need extra attention; discuss issues with manager and
  create a plan for resolution address any site incidents, either guests or employee-related; assist in contacting
  authorities when necessary
  • Prepare new stores for grand openings, know how to order products, hire staff, visit the site to ensure correct set
  up of the sales floor and the back rooms, merchandise sales floor for the first day, set up training locations for
  new staff before store opening.
  
  • Know how to escalate any site issues or updates of set operations systems to BP Representative
  • Make sure all Technical Issues on Site is all settle
  • Security
  • Carwash
  • CCTV
  • Internet
  • Telephone
  • Be able to answer Human Resource Questions and assist Operations and training as needed.
• conducting Audit - helping the manager get everything ready for Bp audit day and clear all invoices to be ready for any discrepancy

Perform Daily Reconciliation shift reports, put cash into
the back office safe, reconcile fuel sales and inventory, file invoices, record deliveries, notice, investigate,
and resolve cash discrepancies.
• Resolve issues, Guests complaints, conflicts, and store operations.
• Pricebook management and ESO system operations
• Ensure employee compliance with federal and state law regarding breaks and workplace conduct.
• Assist with Inventory Tracking: count all items on shelf and in back room, determine order amounts, follow
inventory count schedule, train employees on counting, direct employees on organization of product within
the store.
• Vendor Communication: review and modify order recommendations, align receiving hours with delivery
times, place orders, check in with vendors, inspect deliveries, confirm orders match with invoices.
• Meet CORE standards; create plans for addressing gap/missed points on core and mystery shops, ensure
employees are aware of core expectations.
• Interact with guests and model appropriate behavior for employees

• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Resolve employee conflict, using HR for support.
• Perform site and lot walkthroughs to ensure compliance, safety, and cleanliness standards are always met.

• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Reduced operational risks while organizing data to forecast performance trends.
• Trained and guided team members to maintain high productivity and performance metrics.
• Improved customer satisfaction through staff training in customer service and product knowledge.

• Improved customer satisfaction through staff training in customer service and product knowledge.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Developed and implemented successful staff incentive programs to motivate employees.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Perform site and lot walkthroughs to ensure compliance, safety, and cleanliness standards are always met.