Liliana Montoya
Old Bridge,NJ
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
DON PEPE
08.2023 - 09.2023
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
COSTUMER SERVICE
NINETY USA LLC
04.2022 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
RIPLEY RETAIL
05.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
Sales Representative
Nike
10.2017 - 05.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Costumer Service
Pizza Hut
03.2014 - 10.2016
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used cash registers and credit card machines to cash out customers.
- Informed customers about daily and seasonal specials.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
INTERNATIONAL HIGH SCHOOL EIGER
ECUADOR GUAYAQUIL12.2012
Skills
- Banquet Coordination
- Kitchen Staff Coordination
- Credit Card Transaction Processing
- Customer Needs Assessments
- Billing and Payment Processing
- Restaurant Operation
- Food Service Promotion
- Soft Drink Service
- Sanitation Practices
- Special Orders
- Practice Management
Timeline
Restaurant Waiter
DON PEPE
08.2023 - 09.2023
COSTUMER SERVICE
NINETY USA LLC
04.2022 - 11.2022
Cashier
RIPLEY RETAIL
05.2018 - 02.2019
Sales Representative
Nike
10.2017 - 05.2018
Costumer Service
Pizza Hut
03.2014 - 10.2016
High School Diploma -
INTERNATIONAL HIGH SCHOOL EIGER
Similar Profiles
Dóra BánkiDóra Bánki
Diszpécser at Don PepeDiszpécser at Don Pepe
Areli MarquezAreli Marquez
Waitress at Don Pepe Mexican RestaurantWaitress at Don Pepe Mexican Restaurant
Joaquin Cramero D'AngeliJoaquin Cramero D'Angeli
Livestock and Forage Farm at Establishment "Don Pepe"Livestock and Forage Farm at Establishment "Don Pepe"