Summary
Overview
Work History
Education
Skills
Timeline
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Liliana Muniz

Albuquerque,NM

Summary

Dynamic Corrections Technician at Bernalillo County with proven expertise in inmate management and effective communication. Enhanced operational efficiency by streamlining intake processes and implementing standardized reporting systems. Recognized for problem-solving abilities and attention to detail, contributing to improved service delivery and reduced contraband incidents. Adaptable team player committed to fostering positive environments.

Overview

5
5
years of professional experience

Work History

Corrections Technician

Bernalillo County
11.2023 - Current
  • Streamlined intake process by efficiently processing new arrivals, minimizing wait times and ensuring proper documentation was completed.
  • Contributed to a reduction in contraband by conducting thorough searches of incoming mail and packages.
  • Managed inmate records and provided accurate updates on their progress for parole board hearings.
  • Collaborated with other departments to ensure seamless coordination of services for inmates'' needs.
  • Facilitated educational opportunities for inmates, helping them acquire valuable skills necessary for post-release success.
  • Improved communication between staff members by implementing a standardized reporting system for daily shift changes.
  • Enhanced record accuracy by implementing efficient filing and cataloging systems.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Maintained organized filing systems, improving document accessibility for the entire team.
  • Improved financial data integrity, conducting regular reviews and updates of accounting records.
  • Worked closely with internal auditors to ensure adherence to regulatory requirements regarding cash management processes.
  • Safeguarded company assets through proper maintenance of physical cash securities, including safe deposit boxes and vaults.
  • Contributed to the development of new procedures for more efficient cash handling and processing.

Client Service Agent

State of New Mexico
03.2020 - 08.2022
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Collaborated with team members to optimize service offerings and exceed client expectations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Education

HIGHSCHOOL DIPLOMA

Robert F Kennedy Highschool
4300 Blake Rd SW
05-2020

Skills

  • Inmate management
  • Policy enforcement
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Task prioritization

Timeline

Corrections Technician

Bernalillo County
11.2023 - Current

Client Service Agent

State of New Mexico
03.2020 - 08.2022

HIGHSCHOOL DIPLOMA

Robert F Kennedy Highschool

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Liliana Muniz