Liliana Munoz
San Antonio
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership. Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field. Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Ross Dress For Less
12.2019 - Current
- Lead and develop a team of sales associates to achieve sales goals and deliver exceptional customer service.
- Analyze sales data and implement strategies to drive sales growth and improve customer engagement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Trained and mentored new employees on company procedures and safety protocols.
- Provided exceptional customer service to clients, responding to inquiries, resolving issues, and driving sales growth.
- Maintained a thorough knowledge of products and services, making recommendations to customers and promoting sales.
- Collaborated with colleagues to achieve sales goals, maintain a clean and organized store environment, and provide excellent customer service.
Education
South San Antonio High School
7535 Barlite Blvd San Antonio, TX 78224 United Sta05.2019
Skills
- Problem-solving
- Customer experience
- Customer service
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- Staff supervision
- Stock management
- Employee scheduling
- Hiring and training
- Staff management
- Work Planning and Prioritization
- Goals and performance
- Employee coaching
- Sales expertise
- Relationship building and management
- Shift scheduling
- Business development
- Employee development
- Payroll administration and timekeeping
Timeline
Assistant Store Manager
Ross Dress For Less
12.2019 - Current
South San Antonio High School
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