Summary
Overview
Work History
Education
Skills
Timeline
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Liliana Ontiveros

San Pablo,CA

Summary

Organized and dedicated Administrative Assistant ready to empower team members to reach company objectives with effective leadership. Dedicated to providing highest standard of service and creating warm and welcoming environment for consumers/employees.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Rubicon Bakers
07.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Helped employees register for benefits programs using online portals.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Submitted reports on payroll activities.

Receptionist/Consultant

7 Starts Holistic Healing Center
12.2020 - 03.2021
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Restocked supplies and arranged displays.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Shift Lead Supervisor

Peet's Coffee & Tea
02.2017 - 08.2020
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Shift Lead Supervisor

Starbucks
01.2013 - 02.2017
  • Taught proper procedures and strategies for success to new employees.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Daycare Assistant

Wiz Kids Daycare
03.2011 - 12.2013
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Met with parents about daily activities, positive developments and issues.
  • Interpreted for spanish-speaking parents and guardians

Education

High School Diploma -

Richmond High School
Richmond, CA

Skills

  • Inventory controls
  • Customer Service
  • Spanish fluency
  • Reliable and punctual
  • Flexible & Adaptable
  • Office Administration
  • Data Entry
  • Invoice Processing
  • Attendance record management
  • Supervising staff

Timeline

Administrative Assistant

Rubicon Bakers
07.2021 - Current

Receptionist/Consultant

7 Starts Holistic Healing Center
12.2020 - 03.2021

Shift Lead Supervisor

Peet's Coffee & Tea
02.2017 - 08.2020

Shift Lead Supervisor

Starbucks
01.2013 - 02.2017

Daycare Assistant

Wiz Kids Daycare
03.2011 - 12.2013

High School Diploma -

Richmond High School
Liliana Ontiveros