Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Liliana Palise

Boston,MA

Summary

  • Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. I am trained in POS systems and table-side serving with an understanding of food and beverage pairings and great salesmanship, known for maintaining speed and accuracy in high-traffic times.
  • Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open, and committed to building a customer base by providing a positive service experience.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Retail Manager

Andrea Palise
08.2014 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Bartender

Ben Tousaint
04.2024 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Waitress Supervisor

Ben Tousaint
04.2024 - 08.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.

Waitress

Ean Flannigan
06.2022 - 04.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Restaurant Hostess

Joe Cloud
01.2022 - 06.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Arts - Interior Design

Wentworth Institute of Technology
Boston, MA
06.2027

High School Diploma -

Camden Hills Regional High School
Rockport, ME
06.2023

Skills

Customer Service

Greeting guests

Team Collaboration

Liquor, beer, and wine knowledge

Highly reliable

Strong multitasking

Active Learning

Conflict Resolution

Complaint Handling

Order Accuracy

Sales Promotion

Additional Information

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Timeline

Bartender

Ben Tousaint
04.2024 - 08.2024

Waitress Supervisor

Ben Tousaint
04.2024 - 08.2024

Waitress

Ean Flannigan
06.2022 - 04.2023

Restaurant Hostess

Joe Cloud
01.2022 - 06.2022

Retail Manager

Andrea Palise
08.2014 - Current

Bachelor of Arts - Interior Design

Wentworth Institute of Technology

High School Diploma -

Camden Hills Regional High School

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Liliana Palise