Liliana Pereira
Virginia Beach,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Services Support Specialist and Client Services
Grace Senior Companion Care
Remote
08.2018 - Current
- Demonstrated advanced product knowledge to solve customer issues.
- Identified IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of re mediating incidents
- Provided first tier technical support by directly responding to customer requests and inquiries
- Escalated to the appropriate technical resources for more complex incidents
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Collaborated with colleagues on projects requiring multiple IT services support specialists working together to achieve common goals.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Personalized client experience, identifying unique needs and providing information and services to match.
Benefits Advisor Medicare
My Plan Advocate
Bellport, New York
04.2022 - 10.2022
- Performed all duties within CMS guidelines, following all rules and regulations and staying up to date on all new marketing policies
- Provided direct consumer education about the health plans MAP, MAPD or DNSP products
- Received inbound calls from customers who have questions on health insurance options in 13-50 states
- Documented all activity to ensure compliance with Medicare Marketing Guidelines
- Overcame customer objections and competed with myself and other agents to succeed and hit goals
- Resolved customer service inquiries which could include benefit and eligibility information.
Provider Relations Representative/Medicare Advisor
Medical Care Associates, IPA
Ronkonkoma, NY
09.2017 - 08.2018
- Recruited participating and non-participating providers to higher levels of participation
- Developed and continually improved personalized presentations of company benefit programs
- Prospected and enrolled eligible individuals in the Medicare Advantage Private Fee for Service (PFFS), Medicare PPO and HMO plans
- Organized and presented information to providers and their staff by speaking before various provider organizations in representing the organization.
Medicare Advisor
Humana
Uniondale, NY
02.2016 - 09.2016
- Prospected and enrolled eligible individuals in the Medicare Advantage Private Fee for Service (PFFS), Medicare PPO and HMO plans
- Established and maintained relationships with providers offices and community organizations
- Conducted one-on-one and group presentations for potential customers
- Generated sales leads from various sources.
Medicaid Facilitated Enroller
Metro Plus Health Plan- NYC Health And Hospitals
Queens, NY
06.2013 - 02.2015
- Established strong community relations and marketing sites such as organizations, clinics and colleges
- Enrolled individuals into Medicaid, Child Health Plus and NYS open exchange plans
- Offered ongoing member education and member servicing about the NYS of Health, open enrollment and new metal level plans
- Accountability for meeting monthly quota for enrollments.
Education
Pursuing- BA -
Mercy College
Dobbs Ferry, NYSkills
- IT Support Services
- Operating Systems
- Help Desk Support
- Technical Support
- Salesforce
- Workday
- Applicant Tracking Systems
- MS Office
- Excel
- PowerPoint
- Software Installation
- Problem Resolution
- Data Analysis
- User Support
Custom
- English, Expert
- Spanish, Expert
Certification
- Information Technology (IT) Support- Certificate
- Cyber Security, Understanding Threats and Prevent Attacks- Certificate
- Information Management: Strategy and Data Protection- Certificate
- Diploma in Computer Networking
- Diploma in Python Programming
Timeline
Benefits Advisor Medicare
My Plan Advocate
04.2022 - 10.2022
IT Services Support Specialist and Client Services
Grace Senior Companion Care
08.2018 - Current
Provider Relations Representative/Medicare Advisor
Medical Care Associates, IPA
09.2017 - 08.2018
Medicare Advisor
Humana
02.2016 - 09.2016
Medicaid Facilitated Enroller
Metro Plus Health Plan- NYC Health And Hospitals
06.2013 - 02.2015
Pursuing- BA -
Mercy College
Similar Profiles
Liliana PereiraLiliana Pereira
Payroll and Accounts Payable Specialist at Grace Senior Companion CarePayroll and Accounts Payable Specialist at Grace Senior Companion Care
LISETTE PARKERLISETTE PARKER
Personal Care Assistant at Companion Plus Senior CarePersonal Care Assistant at Companion Plus Senior Care
Wendi HerrickWendi Herrick
Admissions Coordinator at Grace Pointe Senior Care CommunityAdmissions Coordinator at Grace Pointe Senior Care Community