Liliana Portal
Miami,FL
Summary
Efficient Technical Engineer with more than 12 years of experience in network management and system deployment to bring value to any team. Analytical and meticulous with advanced knowledge of product development support and quality assurance monitoring.
Overview
10
10
years of professional experience
Work History
Informatics Engineer
Empresa de Correos de Cuba
Moron , Ciego De Avila, Cuba
2013.09 - 2022.05
- Assisted with the installation of new hardware components such as routers, switches, servers.
- Monitored system performance metrics on a regular basis and took corrective action when needed.
- Utilized routine preventive measures by maintaining security software and firewalls.
- Maintained an up-to-date knowledge of industry trends and developments in informatics engineering technology.
- Oversaw testing, documentation and end-user training for technology updates and code.
- Troubleshot problems related to computer networks, hardware devices, operating systems, and application programs.
Food Preparation Worker
Panera Bread
Miami , FL
2022.08 - 2022.12
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
- Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
- Performed additional tasks assigned by chef or supervisor.
- Acquired new skills to support team and further accommodate customer needs.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Ensured that all health regulations regarding food handling were followed during preparation process.
Cashier
Pollo Tropical
Miami , FL
2022.11 - 2023.03
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Greeted customers and answered any questions they had about the store's products and services.
Informatics Engineer
American Research Centers of Florida
Pembroke Pines , FL
2023.03 - 2024.01
- Assisted with the installation of new hardware components such as routers, switches, servers.
- Assisted technical managers with new application research and modification suggestions.
- Planned, implemented and integrated updated system-oriented projects.
- Maintained an up-to-date knowledge of industry trends and developments in informatics engineering technology.
- Provided training sessions on how to use newly implemented software programs.
- Conducted research into emerging technologies in order to recommend new solutions that meet organizational needs.
Informatics Engineer
Blessed Health Care
Miami , FL
2023.05 - 2024.01
- Planned, implemented and integrated updated system-oriented projects.
- Assisted technical managers with new application research and modification suggestions.
- Provided technical guidance for system development and troubleshooting.
- Provided technical support for end users of various software applications within the organization.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Informatics Engineering
University of Informatic Sciences
Havana, Cuba2012-05
Skills
- Technical Support
- Troubleshooting and Diagnosis
- Equipment Monitoring
- Technical Troubleshooting
- Customer Service
- Customer Assistance
- Payment Processing
- Sales Expertise
- Ordering and Stocking
- Scanner Operations
- Customer Relations
- Order Packaging
- Product Knowledge
- Cleaning and Sanitizing
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Informatics Engineer
Blessed Health Care
2023.05 - 2024.01
Informatics Engineer
American Research Centers of Florida
2023.03 - 2024.01
Cashier
Pollo Tropical
2022.11 - 2023.03
Food Preparation Worker
Panera Bread
2022.08 - 2022.12
Informatics Engineer
Empresa de Correos de Cuba
2013.09 - 2022.05
Bachelor of Science - Informatics Engineering
University of Informatic Sciences
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