Liliana Quiroz

• Finance Loans
• Title Loans
• Customer Service
• Collections
• Delinquency
• Managing All past due accounts all day
• Refinancing
• Weekly/Monthly Goals

• • Overseeing the daily operations of the store• Training and managing all coworkers• Customer Growth-Revenue & profitably• Account management• Collection calls• Cash and inventory control• Schedules• Recruiting• Floor plans• Furniture/electronic knowledge

• Maximize sales and control operational costs through excellent time management and prioritization skills.
• Ensures all team members comply with company policies, procedure, and brand initiatives through training and communication.
• Inventory Control
• Attract, interview & Retain Talent
• Schedules
• Cash Handling
• Planogram

• Motivated staff to achieve store goals for enhanced sales productivity.
• Established a welcoming atmosphere to encourage repeat business.
• Resolved customer complaints for improved store reputation and loyalty.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• profitably• Account management• Collection calls• Cash and inventory control• Schedules• Recruiting• Floor plans• Furniture/electronic knowledge

Achieve daily/weekly goals

▪ Delegate task to sales associate

▪ De-escalate customer concerns

▪ Provide customer service and float around lower level assisting other departments