Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliana Ramirez

Oceanside,CA

Summary

Dynamic, bilingual individual speaking and writing fluent spanish. Great communication skills as well as organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Shipping and Receiving Coordinator

Kendal Floral
07.2021 - Current
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled special requests and track missing packages.
  • Put together employee files and organized welcome packages
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated shipments and tracked progress to facilitate timely delivery using USPS, FedEx, or UPS

Registration Clerk

North County Health Services
03.2016 - 04.2020
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Entered patient information into payment system accurately for billing purposes.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
  • Scheduled patient appointments
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Assisted with medical coding and billing tasks.

Customer Service Associate

Walgreens
03.2013 - 03.2016
  • Increased revenue by cross-selling and upselling products and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and provided backup support for organizational leadership.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Processed payments, returns and exchanges using POS system to accurately manage transactions.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Input patient information into computer system for prescription orders.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Provided language translation services for customer service inquiries.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Oceanside High School
Oceanside, CA
06.2012

Skills

  • Microsoft Office, excel
  • Shipment Routing
  • 10- key
  • Credit and Cash Transactions
  • Cash Register Systems
  • Phone and Email Communication
  • Cash Management
  • Staff Training
  • EHR Software
  • Data Entry Software
  • Adaptable and Flexible
  • Front Desk Operations

Languages

Spanish
Native or Bilingual

Timeline

Shipping and Receiving Coordinator

Kendal Floral
07.2021 - Current

Registration Clerk

North County Health Services
03.2016 - 04.2020

Customer Service Associate

Walgreens
03.2013 - 03.2016

High School Diploma -

Oceanside High School
Liliana Ramirez