Liliana Reyes
Raleigh,NC
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Doubletree By Hilton
Raleigh, NORTH CAROLINA
10.2022 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Assisted guests at check-in, providing information on various services within hotel.
Catering Assistant
NC Catering
Raleigh, NORTH CAROLINA
05.2021 - 06.2022
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Processed payments from customers for catering services received.
- Attended weekly staff meetings with management team to discuss upcoming events and new menu items.
- Reconciled oral instructions with written order sheets to achieve correct and organized product setup.
Breakfast Attendant
Residence Inn Marriott
Raleigh, NORTH CAROLINA
05.2021 - 08.2021
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Set up buffet area according to restaurant standards.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
COVID-19 Tester
Radias Labs
Raleigh, NORTH CAROLINA
12.2020 - 05.2021
- Assessed and monitored patient symptoms related to potential COVID-19 infection.
- Provided education about COVID-19 prevention, transmission, and safety measures.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
Education
High School Diploma -
Vernon Malone College And Career Academy
Raleigh, NC12-2020
Some College (No Degree) - Accounting And Finance
Wake Technical Community College
Raleigh, NCSkills
- Customer Relationship Builder
- Communication skills
- Multitasking
- Flexibility
- Adaptability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Doubletree By Hilton
10.2022 - Current
Catering Assistant
NC Catering
05.2021 - 06.2022
Breakfast Attendant
Residence Inn Marriott
05.2021 - 08.2021
COVID-19 Tester
Radias Labs
12.2020 - 05.2021
High School Diploma -
Vernon Malone College And Career Academy
Some College (No Degree) - Accounting And Finance
Wake Technical Community College
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