Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Liliana Rocha

Liliana Rocha

LAKEWOOD

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

3
3
years of professional experience

Work History

Assistant Manager

SUBWAY®Restaurants
Lakewood
11.2022 - Current
  • Implemented quality control measures to maintain food safety and sanitation protocols.
  • Reviewed employee performance and provided constructive feedback for improvement.
  • Scheduled staff shifts to optimize labor costs and maintain service efficiency.
  • Managed customer inquiries and resolved issues to enhance guest satisfaction.
  • Created reports on sales trends, inventory levels, and financial data.

Server/Expo

Woven Seafood and Chophouse
Tacoma
06.2024 - 12.2024
  • Provided attentive service to guests in a high-end seafood and chophouse setting.
  • Assisted in menu knowledge, recommending dishes and wine pairings to enhance dining experience.
  • Collaborated with kitchen staff to ensure timely food preparation and presentation.
  • Processed payments efficiently using point-of-sale system for smooth transactions.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Host/Expo

Wildfin American Grill
Tacoma
05.2022 - 10.2022
  • Greeted and seated guests promptly upon arrival.
  • Assisted servers in maintaining smooth dining operations.
  • Maintained cleanliness and organization of the host area.
  • Provided excellent customer service by anticipating customer needs.
  • Coordinated food orders between kitchen staff and servers efficiently.
  • Monitored presentation and quality of food before serving customers.
  • Communicated effectively with chefs to clarify special requests and modifications.

Education

High School Diploma -

Clover Park High School
Lakewood, WA
06-2024

Dental Hygiene

Pierce College
Puyallup, WA

Skills

  • Employee scheduling
  • Attention to detail
  • Compliance
  • Problem-solving
  • Workplace safety compliance
  • Staff supervision
  • Employee performance evaluation

References

References available upon request.

Timeline

Server/Expo

Woven Seafood and Chophouse
06.2024 - 12.2024

Assistant Manager

SUBWAY®Restaurants
11.2022 - Current

Host/Expo

Wildfin American Grill
05.2022 - 10.2022

High School Diploma -

Clover Park High School

Dental Hygiene

Pierce College

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