Liliana Rodrigues
Southborough,Massachusetts
Summary
I am a detail-oriented hard worker with excellent communication, interpersonal, and creative thinking skills. I'm a responsible student with good judgment, time management, and organizational skills. Frequently praised as hardworking by my peers, I am able to follow instructions and provide guidance to others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Laboratory Aide I
University of Maine, Orono
Orono, ME
09.2023 - Current
- Supervised the supplies in inventory and notified the lab manager when items were running low.
- Cleaned and sterilized glassware used in the laboratory to prevent contamination.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Used extreme care and caution when labeling lab specimens for later use.
- Responded quickly to emergency situations in order to minimize damage or loss.
- Operated a variety of lab equipment including autoclave, water baths, steamers, and bunsen burners.
- Prepared reagents and solutions according to detailed instructions.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Communicated effectively with colleagues regarding task progress or changes.
- Ensured that all safety guidelines were followed.
Member Service Representative
Planet Fitness
Marlborough, MA
10.2022 - 07.2023
- Manning the cash register/counting change
- Learning cleaning routines/techniques
- Organizational skills
- Customer service skills
- Working with managers and taking direction
- Restocking
- Call/phone experience.
- Enhanced member relationships by providing excellent service during each interaction.
Babysitter
Self-employment
Southborough/Sudbury, MA
06.2017 - 06.2023
- Occasional babysitting
- Drove children to and from school, play dates and recreational activities
- Networked with parents to grow personal reputation and find additional clientele
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision
- Prepared snacks and cooked meals for children
- Managed budget and time slots.
- Led hands-on activities consistent with child's interests and skills.
- Transporting children to school, sports activities, or other engagements when necessary.
- Developing creative ways to encourage learning through everyday experiences.
- Communicated with parents about daily activities and any concerning behaviors.
- Helped complete homework, school projects and chores.
- Ensured physical and social well-being of each child.
- Assisting with meals, snacks, and bedtime routines for the children.
- Enforced rules to teach good manners and maintain safe environment.
- Tutored children in multiple school subjects to boost educational performance.
- Monitored children's safety and well-being to prevent accidents and falls.
- Using problem-solving skills to anticipate potential issues before they arise.
- Used organization and time management skills to multitask and keep children on set schedules.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Organized various activities, games, crafts and outings to keep children entertained.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
Event Staff
Nuria's Glitter Tattoos
Framingham, MA
05.2022 - 07.2022
- Worked with children giving tattoos at a private company event
- Worked on business skills.
- Set up and packed up event equipment, leaving area clean and tidy.
- Assisted in setting up and breaking down of the event space.
- Maintained a clean environment by removing trash and debris from around the event area.
Manager
Algonquin School Store
ARHS Northborough, MA
01.2021 - 07.2022
- Assigned, prioritized and delegated tasks and responsibility to other employees
- Accomplished department objectives by managing staff and evaluating activities
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Evaluated systems and procedures, identifying and implementing improvements
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Delegated tasks, freeing up time to focus on higher-value activities
- Implemented management and communication practices to promote talent acquisition and team synergy
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Counseled and disciplined employees, driving performance improvement.
Retail Associate
Marshalls (TJX Companies)
Marlborough, MA
11.2021 - 01.2022
- Manning the cash register/counting change
- Learning cleaning routines/techniques
- Organizational skills
- Customer service skills.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted customers to determine wants or needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Answered store and merchandise questions and led customers to wanted items.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
Education
High School Diploma -
Algonquin Regional High School
Northborough, MA05-2023
Some College (No Degree) - Microbiology
University of Maine
Orono, MESkills
- Computer skills, sheets, docs, etc
- Strong customer service
- Basic mathematical skills
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Store Policies and Procedures
- Critical Thinking Proficiency
- Strong Communication and Interpersonal Skills
- Energy and Physical Stamina
- Ability to Lift 40 Pounds
- Sterilization Practices
- Activity Planning
- Child Supervision
- Behavior Monitoring
- Schedule Management
- Emergency Response
- Personable Nature
Affiliations
Nuria's
- Member of the UMaine ultimate frisbee team
- Member of the UMaine microbiology club
Languages
English
Native/ Bilingual
Spanish
Limited
Portuguese
Elementary
Certification
- recreational scuba certified
References
References available upon request.
Timeline
Student Laboratory Aide I
University of Maine, Orono
09.2023 - Current
Member Service Representative
Planet Fitness
10.2022 - 07.2023
Event Staff
Nuria's Glitter Tattoos
05.2022 - 07.2022
Retail Associate
Marshalls (TJX Companies)
11.2021 - 01.2022
Manager
Algonquin School Store
01.2021 - 07.2022
Babysitter
Self-employment
06.2017 - 06.2023
High School Diploma -
Algonquin Regional High School
Some College (No Degree) - Microbiology
University of Maine
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