Liliana Rodriguez Gonzalez
Waukesha,WI
Summary
Experienced in logistics and international trade compliance, with strong background in manufacturing and freight forwarding operations. Skilled in managing compliance documentation across automotive and technology industries. Detail-oriented, highly organized, and experienced with ERP systems, client communication, and documentation control.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Loan Delivery
Waterstone Mortgage
Pewaukee, WI
07.2021 - 05.2024
- Managed the collateral process to ensure warehouse lines remain fluid.
- Delivered all sold loans in a timely and accurate manner to the respective investor, agency, and all boards for servicing.
- Resolved all post-closing issues in a timely manner to minimize or eliminate cure fees, and to minimize warehouse aging.
- Delivered final documents, such as recorded mortgages and title policies, to investors, meeting the standards set by those investors.
Warehouse Associate
Amazon Fulfillment Center
Kenosha, WI
02.2021 - 04.2021
- Helped to bring orders to life by selecting, packing, and shipping customer orders.
Analyst and Customer Service North America Squad
IBM Transformation & Operations
Guadalajara, Jalisco
12.2017 - 05.2019
- Optimized customer response time from five business days to 24 hours, enhancing satisfaction and loyalty.
- Improved schedule delivery time to one or two days by prioritizing urgent procedures.
- Provided operational support while prioritizing user experience in all interactions.
- Developed templates and original posters to standardize and automate user communications.
- Tracked and reported data for 100 owners weekly, using tracking devices and software.
- Analyzed large datasets, employing statistical methods to extract actionable insights.
Account Representative / Customs & Logistics
Honda Trading SA de CV.
Guadalajara, Jalisco
08.2013 - 10.2017
- Managed importation processes for the full production line at the new Honda plant, overseeing logistics and trade compliance.
- Processed 32 automotive import shipments monthly to the main plant, maintaining production schedules.
- Oversaw bulk steel coil import shipments, ensuring timely car-flow production.
- Successfully coordinated 60 automotive export rail shipments monthly from Mexico to the United States.
- Ensured adherence to company policies, and industry regulations throughout operations.
- Collaborated with freight forwarders, customs brokers, and government agencies on trade compliance matters.
- Reviewed compliance documentation thoroughly prior to executing trades.
- Creating commercial invoices, packing lists, and bills of lading, handling certificates of origin, and other official paperwork.
Customer Service
Flextronics Technologies de Mexico S de RL de CV
Guadalajara, Jalisco
04.2013 - 07.2013
- Updated backlog of open orders within the first month of employment.
- Reduced response time for customer inquiries from three business days to 24 hours, enhancing customer satisfaction.
- Managed processes for handling and invoicing purchase orders.
- Investigated discrepancies between customer orders and supplier invoices to ensure accuracy.
- Verified incoming shipments against purchase orders for accuracy, forecast.
Pricing & Marketing
SB Logistics
Guadalajara, Jalisco
08.2012 - 03.2013
- Expanded client services by sourcing suppliers to enhance offerings.
- Delivered exceptional customer service through precise quotations and effective problem resolution.
- Quoting international transportation services, negotiating with carriers (shipping lines, airlines, trucking companies), and analyzing operational costs.
Ocean Export Customer Service
Panalpina World Transport
Guadalajara, Jalisco
08.2010 - 08.2012
- Correlate 100 ocean exports per month.
- Increased customer satisfaction for premier accounts, such as Lenovo Corporation.
- Accurately manage scheduling, booking, and invoicing.
- Scheduled pick-ups and deliveries according to customer needs, while optimizing transit times.
- Ensured accurate completion of all required paperwork, including bills of lading, commercial invoices, packing lists, and insurance certificates.
- Created reports on shipment status for customers and management review.
Municipal Administrative Link
INEGI
Arandas, Jalisco
01.2010 - 07.2010
- Completed payroll completion related to the institute's activities.
- Supervision and quality control. Monitoring the performance of census workers. Reviewing the consistency and reliability of collected data.
Traffic Coordinator
Sacos Y Costales La Piedra Blanca S.A. de C.V
Arandas, Jalisco
07.2009 - 12.2009
- Responsible for updating invoices.
Purchase Coordinator
Transcontinental Trading & Logistics S. de R.L. de C.V
Arandas, Jalisco
02.2007 - 05.2009
- Coordinated shipment exports to Asia.
- Arranged international shipments via ocean and rail.
- I booked cargo space with carriers.
- Tracked and traced shipments from origin to destination.
- I prepared and submitted the required documents for import/export.
- Solved delivery delays, missing documents, or customs holds.
Education
Bachelor - International Trade And Customs
University of Univer Arandas
Arandas, JaliscoSkills
- Analytical / Critical Thinker
- Detail Oriented
- Problem Solving
- Customs Documentation
- Methodology Techniques
- Logistics Compliance
- Distribution Management
- Microsoft Office/ SAP / Enterprise
- Bilingual, Fluent in Spanish
- Adaptable and Flexible
Accomplishments
- Exceeded monthly KPIs by 25% in every company.
- Led onboarding and training for new hires.
- Promoted to manage key accounts in company wide.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Supply Chain Management
- Logistics Operation
- Import/Export documentation
- Incoterms 2020
References
References available upon request.
Timeline
Loan Delivery
Waterstone Mortgage
07.2021 - 05.2024
Warehouse Associate
Amazon Fulfillment Center
02.2021 - 04.2021
Analyst and Customer Service North America Squad
IBM Transformation & Operations
12.2017 - 05.2019
Account Representative / Customs & Logistics
Honda Trading SA de CV.
08.2013 - 10.2017
Customer Service
Flextronics Technologies de Mexico S de RL de CV
04.2013 - 07.2013
Pricing & Marketing
SB Logistics
08.2012 - 03.2013
Ocean Export Customer Service
Panalpina World Transport
08.2010 - 08.2012
Municipal Administrative Link
INEGI
01.2010 - 07.2010
Traffic Coordinator
Sacos Y Costales La Piedra Blanca S.A. de C.V
07.2009 - 12.2009
Purchase Coordinator
Transcontinental Trading & Logistics S. de R.L. de C.V
02.2007 - 05.2009
Bachelor - International Trade And Customs
University of Univer Arandas
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