Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
AdministrativeAssistant
Liliana Roman

Liliana Roman

St. Cloud,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Licensed Tattoo Artist

Beauty Brows Orlando
07.2017 - Current
  • Performed clean, high-quality work at all times.
  • Utilized photographs and sketches from customers to develop ideas.
  • Grew client base by marketing services.
  • Kept areas neat and clean and equipment sanitized.
  • Maintained schedule and kept appointment times.
  • Accepted and processed customer payments.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained new employees on proper protocols and customer service standards.

Sales Representative

T-Mobile
10.2012 - 10.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Generated new leads through networking and attending industry events.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Manager

Sunglasses Hut
09.2009 - 06.2012
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Timeshare Sales Representative

Westgate Lakes Resort & Spa
04.2004 - 11.2009
  • Reached or exceeded sales quotas and preset personal performance goals.
  • Guided sales prospects on resort property tours and followed up with targeted sales presentations.
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.
  • Generated quality referrals or sales leads.

Education

Microblading Certifícate - Permanent Cosmetics And Tattooing

Beauty Mark Brows
Tampa, FL
08.2017

Diploma -

Apopka High School
Apopka, FL
05.2004

Skills

  • Business Knowledge
  • Customer Relations
  • Business Operations
  • Services Marketing
  • Sales Strategies
  • Social Media Advertising
  • Creative Team Management
  • Team Meetings
  • Marketing Videos and Photography
  • Money Handling
  • Till Counting
  • Tattoo Designs

Accomplishments

  • Achieved 7 years and counting currently self employed results by staying consistent with accuracy and efficiency.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Licensed Tattoo Artist

Beauty Brows Orlando
07.2017 - Current

Sales Representative

T-Mobile
10.2012 - 10.2017

Sales Manager

Sunglasses Hut
09.2009 - 06.2012

Timeshare Sales Representative

Westgate Lakes Resort & Spa
04.2004 - 11.2009

Microblading Certifícate - Permanent Cosmetics And Tattooing

Beauty Mark Brows

Diploma -

Apopka High School

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Liliana Roman