Liliana Rubio
1733 W Sherman St,AZ
Summary
Accomplished Office Administrator at New Image Cleaning Services, adept in optimizing office operations and enhancing customer satisfaction. Leveraged organizational skills and time management to streamline scheduling and reduce supply expenses by 15%. Proven ability in administrative support and leadership, ensuring efficient onboarding and payroll processing.
Overview
7
7
years of professional experience
Work History
Office Administrator
New Image Cleaning Services
Phoenix, AZ
06.2019 - 12.2025
- Managed scheduling and appointment coordination for staff and clients.
- Maintained office supplies inventory and ordered materials as needed.
- Assisted in developing and implementing office procedures to enhance efficiency.
- Responded promptly to client inquiries, ensuring high customer satisfaction.
- Supported bookkeeping tasks, including invoice processing and expense tracking.
- Prepared reports on office operations to identify areas for improvement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Supported onboarding process for new hires, facilitating smooth transition into team.
Education
High School Diploma - Some College
Maryvale High School
Phoenix, AZSkills
Time management
Office administration
Administrative support
Database entry
File organization
Office management
Customer engagement
Mail handling
Telephone reception
Document scanning
Leadership and supervision
Scheduling appointments
Scheduling
File maintenance
Payroll
Calendar management
Schedule and calendar management
Word processing
Inbound phone call handling
Payroll administration
Billing oversight
Business correspondence
Customer service
Scanning and copying
Reliability
Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
New Image Cleaning Services
06.2019 - 12.2025
High School Diploma - Some College
Maryvale High School