Liliana Rusu
Project Manager
Sterling,VA
Summary
Dynamic, articulate and result oriented global telecommunications professional with expertise in project and process management, client relationship and third-party vendor management and strategic partnerships. A leader in cross-functional team building with strong communication and interpersonal skills.
Overview
1
1
Certification
2
2
Languages
Work History
Project Manager, PMO Office
ORBCOMM
1 2023 - 4 2024
- Led migration of ORBCOMM legacy platforms (Cargo Watch, ReeferTrak, eSolutions) to an integrated platform ORBCOMM Transportation Platform.
Consultant
Dittberner Associates, Inc
03.2019 - Current
- Assist with research and advise clients on 5G technology
- Creates a faster, more reliable and robust network performance by eliminating the hardware-centric architecture in exchange for a cloud distributed infrastructure.
Project Manager
GTT Communications
09.2018 - 02.2019
- Responsible for cross functionally leading a project team for delivering MPLS/IPsec VPN, Data Services, Voice, Cloud & Security Services for Enterprise customers
- Initiated, Planned, Monitored and completed projects from inception to delivery
- Created Project Management Plans
- Facilitated team and clients meetings, kick off the projects internally and externally with the customer
- Single Point of Contact for internal and External stakeholders, including escalations from sales and customers while engaging the appropriate internal group.
Lead Project Manager, LifeCycle Management and Operations
CenturyLink Business
04.2015 - 04.2016
- Managed a team of 10 Account Consultants supporting 34 + Sales Professionals and 4 Sales Directors in the Mid Atlantic and Southeast regions
- Secured multi-million region revenue by excelling in the LifeCycle Management process, including Discovery Phase through Implementation, Project Evaluation / Service and Revenue Assurance and overall Account Management
- Championed LifeCycle Management through proactive involvement at the pre-sales stage as well as end-to-end ownership
- Regional product pioneer in delivering Managed Hosting, Cloud applications and Professional Services products
- Elevated customer satisfaction by improving communication, transparency and business process using account planning and client business reviews
- Promoted and executed innovative customer solutions adapted to the region and service requirements.
Consultant
Advantage Technology Consulting
09.2011 - 04.2015
- Consult international telecommunications providers on implementation strategies
- Provide industry knowledge expertise on vendor engagement, network migrations, SLAs, process and system development.
Director, Global Service Delivery EMMEA and Europe
PCCW Global, Inc
09.2008 - 06.2011
- Managed the implementation of global telecommunications projects for MPLS VPN, IP Access, IP Telephony, Hosted PBX, VoIP and Voice services
- Initiated project kick-off meetings with technical / sales engineering team and stakeholders
- Ensured business and technical requirements were identified and validated
- Managed the project scope throughout project lifecycle, created detailed project plans including schedules, deliverables, documentation lists
- Engaged Engineering and Operations Management to identify and prevent risks and ensure smooth implementation, testing and transition to operational status
- Generated the acceptance criteria in accordance with the technical team, issued customer acceptance and lessons learned documentation
- Created and tracked project budgets and Capital Expenditure applications
- Ordered equipment and facilities in accordance with the company global procurement procedures
- Identified business process improvements by combining and utilizing resources from various business units, such as Sales Engineering, Operations, Engineering and Management
- Initiated monthly client service reviews for ongoing clients, in cooperation with the Operations team
- Acted as the Customer Advocate and Voice of the Customer within the organization
- Ensured internal cross-functional teams followed through on deliverables in a transparent and productive manner to improve overall customer satisfaction
- Nurtured major accounts relationships resulting in business expansion and development
- Provided executive reporting and presentations to upper management, communicate significant milestones and implementation strategies, delivered weekly and monthly Project Management Reports and KPI reports
- Hired, trained and managed Project Management teams in the Americas (5 PMs), EMMEA and Europe (6 PMs)
- Provided ongoing guidance and training to the Project Managers on required processes and procedures, organized ongoing product training
- Performed evaluations and provided feedback on individual continuous growth.
Account Executive, Small & Medium Business Direct
MCI
05.2003 - 01.2004
- Ranked one of the top 3 Account Executives in the region
- Generated new commercial accounts and managed existing accounts in assigned territory
- Made presentations to customers
- Developed sales strategies and strategic alliances resulting in new revenue prospects and referral networks.
Business Manager, Europe, Eastern Europe & CIS
Teleglobe International
10.1999 - 05.2002
- Provided pre-sales support to the regional Director and sales team
- Led development of complex business projects and closing of multimillion-dollar accounts for international telecommunications services
- Managed the preliminary contract and pricing negotiations with vendors
- Delivered effective, professional proposals and presentations, which led to closing of 70% of potential business
- Increased cost savings by 40%, retained 100% of existing customers and gained new customers by developing relationships with vendors, negotiating costs and obtaining best pricing solutions
- Drove complicated sales cycles to closure
- Determined customer needs for future sales opportunities, actively solicited feedback for requirements to ensure deliverables
- Successfully balanced multiple high priority projects under tight deadlines
- Initiated and monitored corrective actions
- Managed the implementation cycle of top-level projects generating over $1 million annual revenue for Voice, Data and VoIP services
- Monitored project schedule, resources, deadline and costs.
PR Specialist – Global Marketing & Product Development
Teleglobe International
06.1997 - 05.1998
- Reduced the company’s outsourcing costs by producing a media budget plan for two new consumer services; developed a detailed 1-year media business plan (radio, TV & print) and market entrance strategies
- Implemented and managed budget allocation for advertisements in ethnic publications
- Scheduled new advertising plans for first quarter (1998) resulting in reduced expenses
- Managed media relations with all ethnic and various mainstream business suppliers.
Education
Master’s Degree - International Communication, Major in Telecommunications policies and IPR issues, specialization in Comparative and Regional Studies, Western Europe and the European Union.
American University, School of International Service, Washington, DC
Bachelor’s Degree - Foreign Languages, English, German; Diploma in Pedagogy and Linguistics
The State University of Moldova, Chisinau, Moldova
Skills
Expert level proficiency in all MS Office applications, Microsoft Excel, PowerPoint, MS Project and Visio, database and web design
Fluent in Romanian, Russian and English
Proficient in German
Project Leadership
Process Management
Strategic Planning & Analysis
Recruitment & Training
Coaching
Partnership Advancement
Vendor Management
Risk Mitigation
Negotiation Skills
Business Analysis
Change Management
Cost Reduction & Budgeting
Stakeholder Engagement
Data Center Implementation
Managed Services
IP Networking
Cloud Applications
Professional Services
MPLS VPN Services
Certification
SMC / Scrum Master Certifed, 11/2022
Timeline
Consultant
Dittberner Associates, Inc
03.2019 - Current
Project Manager
GTT Communications
09.2018 - 02.2019
Lead Project Manager, LifeCycle Management and Operations
CenturyLink Business
04.2015 - 04.2016
Consultant
Advantage Technology Consulting
09.2011 - 04.2015
Director, Global Service Delivery EMMEA and Europe
PCCW Global, Inc
09.2008 - 06.2011
Account Executive, Small & Medium Business Direct
MCI
05.2003 - 01.2004
Business Manager, Europe, Eastern Europe & CIS
Teleglobe International
10.1999 - 05.2002
PR Specialist – Global Marketing & Product Development
Teleglobe International
06.1997 - 05.1998
Master’s Degree - International Communication, Major in Telecommunications policies and IPR issues, specialization in Comparative and Regional Studies, Western Europe and the European Union.
American University, School of International Service, Washington, DC
Bachelor’s Degree - Foreign Languages, English, German; Diploma in Pedagogy and Linguistics
The State University of Moldova, Chisinau, Moldova
Project Manager, PMO Office
ORBCOMM
1 2023 - 4 2024