Liliana Salas Hernandez
Dallas,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Red Oak ISD
01.2023 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Momentum Spine and Joint- Medical Receptionist
01.2022 - 07.2022
- Greet and check in patients, collect personal, medical, and insurance information or attorney information
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use ECW software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
U.S. ARMY, Ft. Sill, Oklahoma - Power Generation Equipment Repairer
06.2017 - 11.2020
- Identified malfunctions in generators through schematics and diagrams, maintained accountability for equipment, organized and maintained schedules for services
- Maintenance support; replace broken and missing parts on military equipment such as 10 KW, 15KW, 30KW and 150 KW generators
- Work under pressure and extreme conditions with little to no supervision, out in the field or in a facility
- Repair electrical components using digital testers, rewiring, and schematic interpretation
- Diagnose and troubleshoot malfunctions through the use of Technical Manuals and diagnostic data systems
- Ordered and managed parts
- Teached incoming soldiers equipment handling
Pollo Regio- Cashier
06.2014 - 12.2014
- Address any customer's concerns or complaints immediately and effectively with the help of management when needed
- Maintain a clean and safe working environment for myself as well as the customers
- Clean the dining room, service counter, and kitchen stations
- Depending on the shift, carry out opening or closing duties
- Possess a positive attitude, ability to work in a team, and a strong work ethic
Dennys-Cashier/Host
04.2013 - 04.2014
- Greeted customers entering the premise in a friendly and professional manner
- Reorganized cash handling procedures reducing drive through time
- Balanced all transactions at the end of the day for cash reconciliation
- Responsible for receiving customer orders correctly both in store and via telephone
- Received payment transactions and issue receipts, change, and refunds appropriately
- Maintain a friendly and cordial relationship with the customers by greeting them and assisting them with every issue
- Offered appropriate seating arrangements and provided menus
Education
Bachelor Of Applied Science - Graphic Design
Arizona State University
Tempe, AZ06.2027
Associates of Arts -
Dallas Community College - Mountain View Campus
Dallas, TX06.2017
Skills
- Responsible
- Detail oriented
- Attention to detail
- Ability to work under stress in different working conditions
- Skills in software: Microsoft, Word, PowerPoint and Excel
- Secret Security Clearance: Army Veteran
- Medical Terminology
- Records Maintenance
- Reminder Calls
- Appointment Scheduling
- Front Desk Operations
- HIPAA Guidelines
- Active Listening
- Decision Making
- Organizational Skills
- Problem Solving
- Professionalism
- Medical Office Procedures
- Customer Service
- Organization and Time Management
Languages
Spanish
Native or Bilingual
Certification
BLS-Basic Life Support
Awards
- Army Commendation Medal, 04/01/18, 11/01/18, Technical skills, professionalism, and selfless service
- Army Achievement Medal, 08/01/19, 08/01/19, Dedication to duty, selfless service, and loyalty
References
Available Upon Request
Timeline
Substitute Teacher
Red Oak ISD
01.2023 - Current
Momentum Spine and Joint- Medical Receptionist
01.2022 - 07.2022
U.S. ARMY, Ft. Sill, Oklahoma - Power Generation Equipment Repairer
06.2017 - 11.2020
Pollo Regio- Cashier
06.2014 - 12.2014
Dennys-Cashier/Host
04.2013 - 04.2014
Bachelor Of Applied Science - Graphic Design
Arizona State University
Associates of Arts -
Dallas Community College - Mountain View Campus