Liliana Santizo
Human Resource Management Consultant
Bronx,NY
Summary
Dedicated Program Director adept at managing people & programs. Bringing deep understanding of what it takes to run high-quality program and achieve desired results.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Program Director
Urban Strategies
02.2022 - Current
- Improved success of program by making proactive adjustments to operations.
- Developed ORR program from ground up, laying out framework and defining roles.
- Identified risks and developed mitigation plans.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Set and oversaw yearly $4 million budget
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Maintained and updated project related documents.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Verified accuracy of program laws and compliance with federal and state rules and regulations.
- Monitored programming schedules, conformance to guidelines and quality.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
- Developed and recommended policies and procedures for evaluating programs.
- Oversaw staff schedules and assignments to handle programming demands.
Director of Residential Shelter Services
Urban Strategies
09.2019 - Current
- Strengthen workflow operations by aligning processes to capitalize on new policy trends.
- Devise strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Consult with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
- Helps clients strategically integrate effective HR processes, programs and practices into their daily operations
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Develop and implemented performance improvement strategies and plans to promote continuous improvement.
- Perform quality assurance checks
- Provide advice on discipline process, conduct disciplinary review conferences and advise on appropriate outcomes.
- Develop employee restructuring plans
- Provide consultation and guidance to senior management and organizational partners in the interpretation of human resource management policies, procedures, programs and application of management, strategy and work-flow process.
- Advise management team on best human capital management practices
Program Director
Cayuga Centers
Bronx, United States
06.2014 - 09.2019
- Improved success of program by making proactive adjustments to operations.
- Developed federally funded program from ground up, laying out framework and defining roles.
- Identified risks and developed mitigation plans.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Oversaw team of 20 personnel focused on support services, case management and clinical/medical services.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Maintained and updated project related documents.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Developed proposals and operational plans within assigned area.
- Developed new program and feature ideas for company.
- Monitored programming schedules, conformance to guidelines and quality.
- Interviewed and hired talented staff members with expertise in children services to increase skillset within department.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Developed and recommended policies and procedures for evaluating programs.
- Facilitated programming by coordinating resources and deliverables between departments.
- Oversaw staff schedules and assignments to handle programming demands.
Education
MBA - Strategic Leadership
Amberton University
Garland, Texas 08.2016 - 12.2018
Master of Arts - Applied Psychology
College of New Rochelle
New Rochelle, NY 09.2009 - 05.2012
Human Resource Management Certificate - Human Resources Management Certificate
Amberton University
Garland, TX 05.2022 - Current
Skills
Understanding of human resources
Strategic leadership
Budget administration
Business Management
Excellent training and skills development expertise
Organizational Skills
A strong team-focused, collaborative mindset
Strong Human Skills
Additional Information
Board Member for Faith in New York - July 2022
Timeline
Human Resource Management Certificate - Human Resources Management Certificate
Amberton University
05.2022 - Current
Program Director
Urban Strategies
02.2022 - Current
Director of Residential Shelter Services
Urban Strategies
09.2019 - Current
MBA - Strategic Leadership
Amberton University
08.2016 - 12.2018
Program Director
Cayuga Centers
06.2014 - 09.2019
Master of Arts - Applied Psychology
College of New Rochelle
09.2009 - 05.2012