Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lily Sardina

Miami,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Key Holder

Hollister
10.2022 - Current
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
  • Maintained strong relationships with vendors, negotiating favorable terms for product deliveries and prices.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.

Lead Cashier

Coach
07.2022 - 09.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Sales Associate

Michael Kors
03.2021 - 09.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.

Brand Representative

Hollister
09.2020 - 01.2021
  • Increased brand awareness by conducting product demonstrations and engaging with customers.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Collaborated with team members to develop innovative marketing strategies for promoting the brand.

Education

Bachelor of Science - Psychology

Florida International University
Miami, FL

Skills

  • Staff Oversight
  • Customer Service Management
  • Personnel Scheduling
  • Safety Enforcement
  • Training and Mentoring
  • Employee Scheduling
  • Sales Coaching
  • Task Delegation
  • Daily Reporting
  • Loss Prevention
  • Staff Training
  • Cash Handling
  • Workplace Safety
  • Customer Service
  • Team Training and Development
  • Team Member Development
  • Resource Management
  • Inventory Monitoring
  • Bank Deposits
  • Loss prevention strategies
  • Team leadership
  • Adaptability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary

Timeline

Key Holder

Hollister
10.2022 - Current

Lead Cashier

Coach
07.2022 - 09.2022

Sales Associate

Michael Kors
03.2021 - 09.2022

Brand Representative

Hollister
09.2020 - 01.2021

Bachelor of Science - Psychology

Florida International University

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Lily Sardina