Liliana Sea
Summary
Hardworking professional experienced in the field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Merchandise Manager
Empire Market
Modesto, California
03.2023 - 08.2026
- Reviewed sales data to identify trends and adjust merchandise mix.
- Collaborated with suppliers on pricing discussions and product selection to optimize offerings.
- Monitored inventory levels to ensure product availability.
- Coordinated staff schedules and managed labor tasks to maintain smooth service operations.
- Resolved complex customer issues through clear communication and problem-solving.
- Built positive working relationships with customers, managers, and customer service team members to support a productive work environment.
Customer Service Representative
Turo
Phoenix, Arizona
11.2024 - 11.2025
- Resolved customer concerns by providing timely and accurate information.
- Educated customers on Turo policies, procedures, and best practices for vehicle rentals.
- Developed strong relationships with customers to ensure a positive rental experience and repeat business.
- Collaborated with departments to resolve complex issues, ensuring solutions aligned with customer needs.
- Leveraged internal systems to efficiently track and manage customer interactions, improving response times.
Customer Service Representative
Walmart
Tracy, California
11.2020 - 05.2022
- Processed refunds, returns, and exchanges efficiently while ensuring customer satisfaction.
- Focused on achieving order fulfillment rates above 90% ensuring efficiency in product availability and overall customer satisfaction.
- Developed strategies that increased sales and enhanced customer experience.
- Contributed to store performance by exceeding daily percentage goals in support of district targets.
Education
High School Diploma -
Oakdale High School
Oakdale, CA05-2019
Skills
- Data interpretation
- Data-driven decision making
- Problem solving
- Clear communication
- Verbal communication
- Team collaboration
- Conflict resolution
Timeline
Customer Service Representative
Turo
11.2024 - 11.2025
Merchandise Manager
Empire Market
03.2023 - 08.2026
Customer Service Representative
Walmart
11.2020 - 05.2022
High School Diploma -
Oakdale High School