Liliana Serrano
Chicago,IL
Summary
Dedicated Neuroscience undergraduate with a strong foundation in psychology, research, and human behavior. Passionate about mental health and aspiring to pursue a career in clinical psychology. Experienced in phlebotomy, patient care, and behavioral neuroscience, with a keen interest in the intersection of brain function and mental well-being. Skilled in data analysis, research methodologies, and interpersonal communication. Committed to applying scientific knowledge to therapeutic settings to support individuals in need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team leader
Panera Bread
04.2022 - 11.2024
- Supervise and coach team members to ensure excellent service and adherence to company standards
- Trained and onboarded new employees, providing guidance on processes, policies, and customer service
- Ensured that all customers have a positive dining experience, resolving complaints promptly and professionally quickly address operational or staffing issues to maintain a smooth workflow
Phlebotomist
LabCorp
06.2023 - 08.2023
- Completed a total of 100 observation hours with patients
- Performed venipuncture and capillary punctures to collect blood samples
- Ensured proper patient identification and verify sample labeling
- Maintained strict adherence to safety and infection control protocols
- Prepared and processed blood samples for laboratory analysis or storage
- Communicated with patients to ease anxiety and provide clear instructions during procedures
- Maintained accurate records of collected samples and patient information
Research Assistant
Dominican University
09.2022 - 05.2023
- Assisted in behavioral neuroscience research, analyzing cognitive and emotional responses
- Collected and interpreted data for studies on mental health and behavior
- Collaborated with faculty and peers on research projects
Box office/Event staffing
Dominican University
10.2021 - 08.2022
- Processed ticket sales, exchanges, and refunds accurately via the ticketing system
- Handled cash, credit card transactions, and balance the cash drawer at the end of shifts
- Provided patrons with information about performances, seating options, pricing, and policies
- Maintained a friendly and professional demeanor to create a welcoming environment
- Greeted and direct patrons to their seats, restrooms, and other facilities
Education
Bachelor of Science - Behavioral Neuroscience
Dominican University
05.2025
Skills
- Patient care and communication
- Phlebotomy and laboratory procedures
- Research and data analysis
- Psychological assessment understanding
- Strong organizational and problem-solving abilities
- Fluent in English and Spanish
Certification
- Certified Phlebotomy Technician
- CPR and First Aid Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Family therapy and mental health advocacy
- Neuroscience and behavioral research
- Community outreach and patient support
- Personal dedication to the field of clinical psychology, specifically to understanding and addressing mental health challenges through evidence-based therapeutic approaches and patient-centered care
Timeline
Phlebotomist
LabCorp
06.2023 - 08.2023
Research Assistant
Dominican University
09.2022 - 05.2023
Team leader
Panera Bread
04.2022 - 11.2024
Box office/Event staffing
Dominican University
10.2021 - 08.2022
Bachelor of Science - Behavioral Neuroscience
Dominican University
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