Liliana Smith
Bangor
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive experiences and efficient management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Umami Noodle Bar
Bangor
02.2025 - Current
- Stocked service areas with supplies during slow periods.
- Participated in team meetings to discuss new menu items or changes in policy.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Developed positive relationships with regular customers through friendly conversation.
- Enforced safety guidelines for employees and patrons of the restaurant.
Cashier
Dorr Lobster
Bangor
07.2021 - Current
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered phone calls to assist customers with questions and orders.
- Trained new team members in cash register operation, stock procedures, and customer services.
Waitress
Dennys Restaurant
Bangor
08.2023 - 02.2025
- Participated in team meetings to discuss new menu items or changes in policy.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
High School Diploma -
Bangor High School
885 Broadway, Bangor, ME 0440106-2025
Skills
- Customer service
- Cash handling
- Food safety
- Point-of-sale operation
- Supply restocking
- Team collaboration
- Conflict resolution
- Employee training
- Strong multitasking
- Attention to detail
- Fast paced environment adaptability
- Team building
- Problem-solving
- Adaptability and flexibility
- Order accuracy
- Complaint resolution
Affiliations
- Basketball
- Softball
- Church Space Community Service
Accomplishments
- UTC Community Service Award
Certification
- Certified Medical Assistant
- CPR Certified
- Stop The Bleed Certified
References
References available upon request.
Timeline
Waitress
Umami Noodle Bar
02.2025 - Current
Waitress
Dennys Restaurant
08.2023 - 02.2025
Cashier
Dorr Lobster
07.2021 - Current
High School Diploma -
Bangor High School
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