LILIANA SOTO
Summary
Dedicated and detail-oriented Customer Service specialist with 12 years of experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a leadership role with a progressive organization.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Bestlink Netware Inc.
11.2012 - Current
- Logged all daily shipping and receiving orders
- Obtained information to resolve customer inquiries
- Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner
- Trained numerous new employees quarterly
- Replenished inventory with focus on addressing customer needs
- Handle 90+ calls daily, with duties including signing up new customers retrieving customer data, presenting relevant product information, and canceling services
- Generated leads for new sales through telephone and email contact with customers
- Interacted with customers and retail buyers to expedite orders
- Answered customers' questions and addressed problems and complaints in person and via phone
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Verified and logged in deadlines for responding to daily inquiries.
Customer Service Representative
Western Dental Services Inc.
06.2009 - 01.2012
- Registered over multiple new patients daily
- Verified, updated and entered patient information into system
- Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services
- Coordinated appointment schedules
- Arranged documents for insurance claims
- Answered and managed incoming calls and emails.
Dental Receptionist
Newport Dental
03.2007 - 02.2009
- Verified, updated and entered patient information into system
- Answered and managed incoming calls and emails
- Registered over multiple new patients daily
- Arranged documents for insurance claims
- Accurately collected and recorded patient medical and dental histories
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Expertly filed patients' charts and processed billing and payments
- Greeted and prepared patients for dental examinations.
Education
High School Diploma -
Mayfair High School
Bellflower, CA01.2005
Skills
- Telecommunication skills
- Energetic work attitude
- Strong organizational skills
- Invoicing and receipts
- Freight operations
- Invoice processing
- Adaptive team player
- Shipping & receiving
- Telephone inquiries specialist
- Understanding of dental insurance
- Pleasant speaking voice
- Knowledge of dental terminology
- Organizational skills
- Payment processing
Timeline
Customer Service Representative
Bestlink Netware Inc.
11.2012 - Current
Customer Service Representative
Western Dental Services Inc.
06.2009 - 01.2012
Dental Receptionist
Newport Dental
03.2007 - 02.2009
High School Diploma -
Mayfair High School
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