Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliana Tavera

17103 Imperial Valley Dr APT 45

Summary

  • Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
  • Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.


Overview

7
7
years of professional experience

Work History

Salesperson

Millennium Wireless
04.2025 - Current
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Sales Associate

249 Wireless and Computer
10.2021 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Manager

Siempre Grocery Store
07.2020 - 11.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved marketing to attract new customers and promote business.

Chef

OTG
06.2019 - 03.2020
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Handled and stored food to eliminate illness and prevent cross-contamination..
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.

Salesperson

Boost Moblie
09.2018 - 05.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Implemented effective sales strategies to maximize revenue generation.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.

Education

Summer Creek High School
Houston, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Flexible schedule
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Salesperson

Millennium Wireless
04.2025 - Current

Sales Associate

249 Wireless and Computer
10.2021 - 03.2025

Manager

Siempre Grocery Store
07.2020 - 11.2021

Chef

OTG
06.2019 - 03.2020

Salesperson

Boost Moblie
09.2018 - 05.2019

Summer Creek High School

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Liliana Tavera