Liliana Thomas
Beaumont,CA
Summary
Highly skilled and adaptable professional with over 15 years of experience in various roles, including law enforcement, investigations, and administrative support. Proficient in records management, database administration, and investigative techniques. Seeking a dynamic position where my diverse skill set can contribute to organizational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Investigative Technician/Investigator
San Bernardino County Public Defender's Office
Joshua Tree, CA
03.2020 - 07.2022
- Conducted comprehensive criminal investigations, including misdemeanors, felonies, and juvenile cases
- Collaborated closely with public defender attorneys and investigative team members
- Conducted witness interviews, issued subpoenas, collected physical evidence, and documented crime scenes
- Utilized cutting-edge electronic equipment and tools for investigations
- Generated meticulous and unbiased investigative reports
- Cultivated strong relationships with law enforcement agencies and external organizations
- Provided compelling testimony in both court and non-judicial proceedings.
Police Dispatcher
California State University, San Bernardino
San Bernardino, CA
03.2018 - 03.2020
- Operated and monitored radio and communication systems, dispatching units to routine and emergency service calls
- Prioritized calls, monitored unit locations, and coordinated backup using the Computer Aided Dispatch system
- Orchestrated responses to emergency situations and monitored radio transmissions from partner agencies
- Assumed the role of a lead dispatcher, delivering training to communication staff
- Conducted inquiries into national databases and managed incoming emergency calls from the public.
Investigative Technician II
San Bernardino County District Attorney's Office
San Bernardino, CA
03.2017 - 03.2018
- Executed field service for civil and criminal documents, with a focus on positive recipient identification
- Deployed advanced electronic equipment for investigations, prepared comprehensive reports, and safeguarded collected evidence
- Delivered persuasive courtroom testimony to authenticate records and evidence obtained during investigations
- Administered and maintained investigative supplies and keyless security access systems
- Contributed to the preparation of search warrants and evidence collection.
Office Specialist
San Bernardino County Dept. Of Behavioral Health
San Bernardino, CA
11.2016 - 03.2017
- Spearheaded compliance with state and federal regulations and guidelines
- Supported the creation and dissemination of policies and procedures
- Served as a personal assistant to the Chief Compliance Officer
- Managed administrative tasks and upheld meticulous records.
Office Specialist
Rancho Cucamonga Police Department
Rancho Cucamonga, CA
10.2011 - 11.2016
- Processed sensitive referrals and performed thorough background checks
- Conducted fingerprinting and expertly managed registration databases
- Assisted in citation processing and adeptly managed clerical duties
- Provided invaluable translation support to the Spanish-speaking community.
Communications Dispatcher II
San Bernardino County Sheriff's Department
Rialto, CA
01.2006 - 10.2011
- Trained and mentored communications staff, playing a pivotal role in their development
- Functioned as a lead worker, overseeing task assignments, conducting performance reviews, and participating in new dispatcher selection
- Skillfully prioritized calls for service, dispatched units, and ensured equipment compliance
- Expertly handled complaints and offered exceptional assistance
- Vigilantly monitored and reported equipment issues
- Provided vacation and temporary relief as required.
Education
Bachelor of Science - Behavioral Health
Grand Canyon University
01.2027
Skills
- Evidence Collection and Preservation
- Records Handling
- Undercover Investigations
- Report Preparation
- Insurance Fraud
- Records Management
- Due Diligence
- Technology-Savvy
- Legal Knowledge
- Court Testimony
- Interviewing Witnesses
- Report Generation
- Federal, State, and Local Laws Knowledge
- Interview Techniques
- Background Checks
- Research Abilities
- De-Escalation Techniques
- Quality Control
- Complaint Handling
- Order Processing
- Call Documentation
- Customer Service
- Microsoft Office Expertise
- Regulatory Compliance
- Administrative and Office Support
- Transaction Processing
- Customer Data Confidentiality
- Inbound and Outbound Calling
- Data Management
- Translation and Interpretation Services
- Call Center Operations
- Multi-Line Phone Systems
- Employee Coaching
Certification
P.O.S.T. (Commission on Peace Officer Standards and Training) / D.O.J. (Department of Justice): 2006-2020
Accomplishments
- San Bernardino County Sheriff's Department: 2006 Dispatcher of the Year
- California State University, San Bernardino: 2019 Dispatcher of the Year
Languages
Spanish
Native/ Bilingual
Affiliations
- Musician
- Cook
- Reader
- Fitness
- Photography
- Lifelong learner
- Mental Health Advocate
- Homeless and Community Outreach
References
References available upon request.
Timeline
Investigative Technician/Investigator
San Bernardino County Public Defender's Office
03.2020 - 07.2022
Police Dispatcher
California State University, San Bernardino
03.2018 - 03.2020
Investigative Technician II
San Bernardino County District Attorney's Office
03.2017 - 03.2018
Office Specialist
San Bernardino County Dept. Of Behavioral Health
11.2016 - 03.2017
Office Specialist
Rancho Cucamonga Police Department
10.2011 - 11.2016
Communications Dispatcher II
San Bernardino County Sheriff's Department
01.2006 - 10.2011
Bachelor of Science - Behavioral Health
Grand Canyon University
P.O.S.T. (Commission on Peace Officer Standards and Training) / D.O.J. (Department of Justice): 2006-2020
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