Summary
Work History
Education
Skills
Languages
Timeline
Generic

LILIANA TINOCO

Los Angeles,CA

Summary

Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Expertise in training and developing team members, problem solving, and providing quality assurance. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations.

Work History

Receptionist Administrator

Smith Chason College
08.2023 - Current
  • Greeted and welcomed visitors, clients, and customers in a professional manner.
  • Performed administrative duties such as filing, photocopying, faxing documents and other paperwork as needed.
  • Answered incoming calls promptly and accurately routed to appropriate personnel or department.
  • Assisted with administrative tasks such as data entry, preparing reports, photocopying materials.

Barista Trainer

Starbucks
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Provided consistent feedback regarding individual performance allowing employees to set goals for improvement.

Manager

McDonald's
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Utilized strong analytical and problem-solving skills to address operational issues

Sales Associate

Irma's Flowers
  • Helped customers find and select products.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Established positive rapport with customers by delivering friendly, personalized service.

Education

Bachelors - Business Management

Los Angeles Trade Technical College
Los Angeles, CA
10.2026

Skills

  • Enthusiastic
  • Microsoft Office Suite & Mac OS
  • Quick learner
  • Experienced in social media
  • Great at multitasking
  • Team player
  • Good time management
  • Patience
  • Adaptability
  • Desire to help others
  • Verbal communication
  • Social
  • Leadership qualities
  • Problem solving
  • Detail oriented
  • Multi-Line Phone Operation

Languages

Spanish
Native or Bilingual

Timeline

Receptionist Administrator

Smith Chason College
08.2023 - Current

Barista Trainer

Starbucks

Manager

McDonald's

Sales Associate

Irma's Flowers

Bachelors - Business Management

Los Angeles Trade Technical College

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LILIANA TINOCO