Liliana Torres
Oxnard,United States
Summary
Organized and dependable pre-medical student with extensive experience in administrative support and medical settings. Recently certified public health specialist with training in patient communication, data analysis, and project management. Motivated to learn, grow, and excel in the healthcare industry as a community health educator.
Overview
6
6
years of professional experience
Work History
Infection Prevention Intern
Children's Hospital Of Los Angeles (CHLA)
04.2023 - 08.2023
- Collaborated with multidisciplinary teams for effective infection prevention strategies and policy development.
- Streamlined data collection processes for accurate tracking and reporting of key infection metrics within the organization.
- Developed targeted educational materials to raise awareness among over 100 patients, families, and visitors about the importance of infection prevention measures at CHLA's Annual Butterfly Clinic.
- Conducted academic literature reviews to inform future quality improvement processes.
Optometric Technician
East Ventura Optometry
02.2021 - 04.2023
- Improved patient care by conducting comprehensive visual pre-testing procedures, such as fundus photography, visual field tests, and puff tonometry.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and by phone.
Human Anatomy and Physiology Tutor
California State University, Fresno
08.2020 - 06.2021
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Adapt lecture and lab material into comprehensive, customized study tools and practice tests using Microsoft Office, Google Suite, and other online platforms.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Development Team Coordinator
The Resource Desk
05.2019 - 01.2020
- Establish communication channels with dozens of non-profit organizations in Sacramento County to build professional relationships and access relevant information for patients, particularly for those in medically underserved areas.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved productivity of a 7-member team with regular communication and progress updates, fostering a collaborative work environment.
Clinical Advocate
The Resource Desk
01.2019 - 01.2020
- Reach out to about 5 families of diverse backgrounds per day to inform them about public health resources.
- Utilize knowledge of local on-profit organizations and agencies to help patients select appropriate and relevant support.
- Collect and review patient information to assess eligibility for special programs.
- Follow up with patients on a weekly or bi-weekly basis to obtain patient feedback and provide further assistance when needed.
Team Leader of Psychophysiology Team
Development Of Externalizing And Self-Control Lab
03.2017 - 01.2020
- Set performance expectations for a 10-member team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitor and clean electrocardiogram and cardiac impedance activity for adults and children using Mindware software.
- Compile and statistically analyze data using SPSS and Microsoft Excel to inform academic collaborations and professional conferences.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Master of Public Health (MPH) - Community Health Promotion
University of Southern California
Los Angeles, CA12.2023
Bachelor of Science - Neurobiology, Physiology, And Behavior (NPB)
University of California - Davis
Davis, CA06.2019
Skills
- Interpersonal Communication
- Microsoft Office, Google Suite
- EMR Systems: Epic, OfficeMate
- Insurance Billing
Timeline
Infection Prevention Intern
Children's Hospital Of Los Angeles (CHLA)
04.2023 - 08.2023
Optometric Technician
East Ventura Optometry
02.2021 - 04.2023
Human Anatomy and Physiology Tutor
California State University, Fresno
08.2020 - 06.2021
Development Team Coordinator
The Resource Desk
05.2019 - 01.2020
Clinical Advocate
The Resource Desk
01.2019 - 01.2020
Team Leader of Psychophysiology Team
Development Of Externalizing And Self-Control Lab
03.2017 - 01.2020
Master of Public Health (MPH) - Community Health Promotion
University of Southern California
Bachelor of Science - Neurobiology, Physiology, And Behavior (NPB)
University of California - Davis
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