Liliana Valenzuela
Seaside,CA
Summary
A success driven and customer focused sales representative with experience in problem solving skills, attention to detail, and customer relationship management. Seeks an opportunity to utilize sales and persuasive expertise to exceed sales targets and convert prospective clients into repeat customers in a challenging workplace, DoD experience. I am Creative, vibrant Youth Program Assistant experienced in developing fun, educational activities for young children . Easily build connections with children and parents to ease transition . Solid event-planning and organizational skills.
I have empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CYPA Youth Program Assistant
NSAM
04.2024 - Current
- Developed and maintained accurate records of programs and services.
- Provided parents and guardians with written weekly progress reports for each child.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- 95+ hrs of modules complete
- familiar with Kit.org , teaching strategies , smart teach
- Participated in meetings with parents to discuss program objectives and strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Role models appropriate behaviors and techniques working with children and youth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Utilized positive reinforcement techniques to encourage good behavior.
- Developed age-appropriate activities and crafts to engage children.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Assisted in potty training and other daily hygiene activities to support child development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Provided support and guidance to children in conflict resolution.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Documented children's growth and development.
- Read stories, sang songs and facilitated creative play.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Logged information regarding naps, feedings, and any medications administered.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Responded to inquiries from parents and guardians.
Interior Designer personal assistant
Private person/ Individual Citizen
07.2023 - 09.2023
- Research and source high quality interiors products including bespoke items, fittings, soft furnishings, lighting, furniture, sanitary ware, pictures and accessories to designer's brief
- Obtain product samples and organise paint samples
- Place and confirm orders with suppliers
- Oversee supplier production monitoring quality and and coordinate delivery slots
- Manage suppliers and Contractors
- Receive deliveries on site and assist in their placement and installation to plan
- Take and produce minutes of client's meetings
- Meet clients and exceed expected high standard of service
- Action Interior Designer's instructions and keep them informed of progress
- Prepare and maintain project schedules and programs
- Draw up Interior Designers plans in CAD
- Maintain an organized and tidy appearance of the office
- Maintain samples library and product store
- Main Reception duties
- Professional performance
- High end clientele
Child and Youth Program Assistant
Child Development center
11.2019 - 07.2023
- Maintained a healthy and nurturing environment for children aged 6 mo to 14 years old
- Regularly communicated with parents and provided feedback on children's development
- Kept detailed records on daily observations and information about emotional and physical state, activities, meals served, and medications administered
- Monitored the development center for compliance with safety regulations
Cashier/Customer Service/Sales Associate
Blaze Pizza
09.2016 - 08.2017
- Cleans and stocks customer eating areas, work stations, and equipment
- Greets all customers with a smile and friendly greeting and follows all customer service policies and procedures
- Maintains a solid knowledge of product and services available in unit
- Transfers supplies and equipment between storage and work areas by hand or cart
- Assists with a variety of kitchen-related functions as needed
- Receives inventory, move and lift food and beverage products and supplies
Education
No Degree - Early Childhood Education
Mpc
Monterey, CA09-2027
High school diploma - undefined
Learning For Life Charter
Marina, CA11.2019
High school diploma - undefined
Monterey High School
Monterey, CA06.2017
Skills
- Data analytics
- Conflict management
- Professional Communication
- Professionalism
- Scheduling & Calendar Management
- Personal Assistant Experience
- Detail-Oriented
- Microsoft Office: Excel, Word, PowerPoint
- Customer Service
- Multi-line Phone System
- Problem solving
- DoD experience
- Management
- Organizational management
- Behavior management techniques
- Data collection and analysis
- Positive role modeling
- Child development expertise
- Multitasking Abilities
- Teamwork
- Professional demeanor
- Active listening
- Knowledge of the NAEYC
- Program development
- Ability to provide guidance and leadership to employees and patrons
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
CYPA Youth Program Assistant
NSAM
04.2024 - Current
Interior Designer personal assistant
Private person/ Individual Citizen
07.2023 - 09.2023
Child and Youth Program Assistant
Child Development center
11.2019 - 07.2023
Cashier/Customer Service/Sales Associate
Blaze Pizza
09.2016 - 08.2017
High school diploma - undefined
Learning For Life Charter
High school diploma - undefined
Monterey High School
No Degree - Early Childhood Education
Mpc
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