Liliana Valero

• Oversee daily administrative and operational functions of a busy multi-provider dental practice while ensuring efficient clinic operations and exceptional patient care.
• Promoted from Patient Care Coordinator in recognition of strong leadership, operational knowledge, and performance.
• Partner with providers and leadership to improve workflows, increase efficiency, and support overall clinic performance.
• Coordinated provider and staff schedules to maximize productivity and optimize patient flow and appointment availability.
• Analyze Business Intelligence (BI) reports to monitor operational performance and identify trends, enhancing patient satisfaction and supporting clinic revenue growth.
• Manage office budgets and inventory, enabling clinical and administrative teams to maintain adequate supplies and prevent disruptions in patient care.
• Process and resolve held and denied insurance claims by collaborating with insurance carriers to expedite claim resolution and maintain provider network participation.
• Ensure provider compliance with Dental Board regulations, credentialing requirements, and company policies.
• Maintain strict confidentiality of patient, provider, and financial information while ensuring HIPAA compliance.

• Utilize IPPS-A, iPERMS, MilConnect, and RCMS to maintain personnel records, process administrative actions, and ensure regulatory compliance.
• Monitored documentation accuracy and provided administrative support, ensuring personnel readiness and optimizing organizational efficiency.
• Conducted in-processing for 30–60 personnel daily, ensuring accurate documentation and efficient onboarding procedures.

Collaborated with team to ensure deployment readiness by managing personnel medical, legal, and financial requirements, enhancing operational capability.

• Maintained confidential personnel records while supporting administrative operations in a deployed environment.
• Created and maintained daily personnel tracking reports to monitor troop movement across three locations, facilitating effective resource allocation.
• Coordinated with foreign military partners and Department of State personnel to facilitate authorized installation access and personnel movement.
• Provided deployment support during military operations. | May 2023 – March 2024

• Coordinated daily schedules for General Dentist, Oral Surgeon, and Periodontist to enhance patient access and optimize provider productivity.
• Scheduled appointments and coordinated specialty referrals while maintaining accurate patient records for efficient care delivery.
• Verified patient insurance eligibility and treatment coverage to ensure seamless access to care.
• Presented treatment plans, explained insurance benefits and financial responsibility, and answered patient questions regarding treatment options.
• Delivered exceptional customer service while supporting daily front office operations in a fast-paced healthcare environment.

• Coordinated promotion processes, maintained confidential personnel records, and served as primary point of contact for promotion-related inquiries, ensuring timely and accurate processing of promotions.
• Coordinated onboarding for healthcare providers by verifying and processing deployment documentation to ensure compliance and operational readiness.
• Collaborated with cross-functional team to maintain accurate personnel records for over 250 Soldiers, enhancing data integrity and compliance.
• Utilized iPERMS, eMILPO, and RCMS to process personnel actions, generate reports, and prepare executive memorandums and organizational rosters.
• Assisted personnel with payroll, benefits (SGLI), and administrative inquiries, delivering exceptional customer service and support to enhance employee satisfaction.
• Created reports, maintained personnel trackers, and analyzed administrative data using Microsoft Excel and the Microsoft Office Suite.
• Supported personnel and administrative operations in both garrison and deployed environments while consistently managing a demanding 45–60-hour workweek.
• Prepared Theater Release packets, Red Cross correspondence, and provider out-processing documentation with exceptional attention to detail.
• Managed postal operations, including certified and restricted mail, while maintaining legally compliant records.