Liliana Vasquez
Houston
Summary
Professional receptionist with strong organizational skills and proven ability to manage front desk operations efficiently. Adept at multitasking, maintaining schedules, and providing exceptional customer service. Collaborative team player who adapts quickly to changing needs, ensuring smooth workflow and positive interactions. Strong communication skills, attention to detail, and customer-focused approach make for reliability in dynamic environment.
Overview
5
5
years of professional experience
Work History
Lead Receptionist
Spring Driving School
12.2023 - Current
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Corresponded with clients through email, telephone, or postal mail.
Airport Security Agent
Aviation Security Service
02.2022 - 11.2023
- Maintained up-to-date knowledge of TSA regulations, ensuring strict adherence to policies and procedures.
- Managed crowd control during peak times, ensuring smooth flow of passengers while maintaining high levels of security.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Lead Server
Spring Creek Village Assisted Living & Memory Care
01.2020 - 01.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Developed strong relationships with guests, fostering loyalty and repeat business.
Education
High School Diploma -
Douglus Macarthur Highschool
4400 Aldine Mail Rout Rd, Houston 7703905-2027
Skills
- Customer service focus
- Workplace safety
- Strong organization
- Client relationship building
- Time management expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Receptionist
Spring Driving School
12.2023 - Current
Airport Security Agent
Aviation Security Service
02.2022 - 11.2023
Lead Server
Spring Creek Village Assisted Living & Memory Care
01.2020 - 01.2022
High School Diploma -
Douglus Macarthur Highschool
Similar Profiles
Daniel SchamerhornDaniel Schamerhorn
Driver's Education Instructor at Cypress Driving School/Magnolia Driving SchoolDriver's Education Instructor at Cypress Driving School/Magnolia Driving School
Lisa LarsonLisa Larson
OWNER/OPERATOR at DRIVING SCHOOL, Streetwize Driving SchoolOWNER/OPERATOR at DRIVING SCHOOL, Streetwize Driving School
MAURICE WILSONMAURICE WILSON
Certified Driving Instructor and License Examiner at Driving 101 Driving SchoolCertified Driving Instructor and License Examiner at Driving 101 Driving School