Liliana Vierra
Grants Pass
Summary
Dynamic Assistant Executive Director at Pacific Living Centers Ventures, skilled in budget development and team leadership. Successfully enhanced resident satisfaction through strategic operational plans and effective staff training. Proven ability to foster relationships and ensure compliance, while mentoring staff to improve care quality and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Executive Director
Pacific Living Centers Ventures- Autumn House
08.2022 - Current
- Work in a family setting while adhering to State rules and regulations as well as Company policy's and procedures.
- Assisting the Executive Director with the day to day operations.
- On call every other weekend.
- Supervising staff as shift lead while assigned as med tech and as Assistant Executive Director from August 2022 to present.
- Work in a team and support my co workers with assisting and completing hands on care for elderly with Dementia/Alzheimer's.
- Prepare and administer medications per Provider orders.
- Oversee med cart, med audits, re ordering of meds, participate in quarterly Pharmacy audits.
- Developed and implemented strategic operational plans to enhance overall efficiency of care that is given to our residents.
- Participation of weekly stand up meetings.
- Process Physician orders: uploading, faxing to Pharmacy, opening alert, putting a TSP in place.
- Assisting the Executive Director with care plan changes.
- Completed Internal Train the Trainer Program.
- Led functional staff meetings to streamline processes and improve care that is offered and delivered to our residents.
- Mentored staff, fostering professional growth and enhancing team performance.
- Assisting with managing budgets and resource allocation, optimizing financial efficiency across departments.
- Mentored staff members for professional growth, leading to increased job satisfaction and productivity.
- Oversaw facility management tasks including maintenance scheduling, safety inspections, and space allocation planning.
- Developed and executed strategic plans to align with the organization''s mission and goals.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly when brought forth by staff.
- Developed positive relationships on behalf of company with government regulators, families, and area health care community.
- Assisted Executive Director with maintaining positive family relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills when needed.
- Trained staff in equipment maintenance such as hoyer lifts, sit to stand, and enforced participation in exercises focused on developing key skills to enhance the lives of those we serve.
Stock Room Associate
Ross
07.2021 - 09.2022
- Organized stockroom inventory to enhance accessibility and streamline operations.
- Implemented efficient stock replenishment processes, ensuring optimal product availability on the sales floor.
- Trained new associates on safety protocols and operational procedures for effective teamwork.
- Conducted routine inspections of merchandise to maintain quality standards and minimize losses.
- Coordinated with management to identify and resolve inventory discrepancies swiftly.
- Assisted in unloading shipments, verifying contents against purchase orders for accuracy.
- Maintained cleanliness and organization of stock areas, promoting a safe working environment.
- Collaborated with team members to improve workflow efficiency and reduce processing time during peak hours.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
Server
Si Casa Express
09.2018 - 06.2021
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and restaurant procedures.
- Processed cash and credit transactions efficiently to minimize wait times.
- Upsold menu items through effective communication of specials and promotions.
- Adapted quickly to changing situations during peak hours, ensuring smooth operations.
- Gathered feedback from guests to improve service quality and dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Provider of Child Care
Self Employed
10.2016 - 01.2018
- Provided attentive care and supervision to children in a safe environment.
- Developed and implemented engaging educational activities tailored to children's age groups.
- Established strong communication with parents regarding children's progress and daily activities.
- Maintained cleanliness and organization of play areas, ensuring safety standards were met.
- Adapted daily routines based on individual children's needs and preferences for optimal care.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
Education
No Degree - Biology
Rogue Community College
Grants Pass, ORGED -
Grants Pass High School
Grants Pass, OR09-2016
Skills
- Budget development
- Human resources management
- Relationship building
- Resident satisfaction
- Leadership development
- Client services
- Staff management
- Compliance and regulations
- Team bonding
- Business management
- Growth management
- Team leadership, training, and development
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Professional and courteous
- Team building
- Employee training
- Conflict resolution
Certification
- Trainer the Trainer, Pacific Living Centers Ventures - 2025
- CPR Certified Training
- First Aid Certified
- Food handlers
- Oregon Care Partners trainings/classes
References: Available upon request
Timeline
Assistant Executive Director
Pacific Living Centers Ventures- Autumn House
08.2022 - Current
Stock Room Associate
Ross
07.2021 - 09.2022
Server
Si Casa Express
09.2018 - 06.2021
Provider of Child Care
Self Employed
10.2016 - 01.2018
No Degree - Biology
Rogue Community College
GED -
Grants Pass High School