Liliana Villarreal
Pacoima,USA
Summary
Medical coding professional with extensive experience in accurately coding patient records and ensuring compliance with healthcare regulations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in utilizing coding software and maintaining detailed documentation, with reputation for reliability and precision.
Overview
19
19
years of professional experience
Work History
Medical Coder I, CPC, CPB, COPC
CHLAMG
01.2022 - Current
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Radiology (X-rays, MRI, US, CT, NM/PT, IR)
- Urology Surgical
- Neonatology
- Emergency Medicine
Support Services/Billing/Customer Service Supervisor
CHLAMG
06.2020 - 01.2022
- Developed and implemented training programs for staff, improving overall performance and productivity.
- Created comprehensive reports on team performance, highlighting areas for improvement and recommending actionable solutions.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Cash Quote Estimate Representative for International and Local Patients
Support Services Lead
CHLAMG
05.2017 - 06.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identify denial trends and help provide solutions.
- Continue working on all standard Support Service Duties while meeting productivity goals.
- Self-motivated, with a strong sense of personal responsibility.
- Training setting, providing support and guidance.
Support Services Representative
CHLAMG
02.2015 - 05.2017
- Analyze accounts, post payments, adjustments, credit balance, and update patient/insurance information.
- Submit claims, CIFs, and Appeals
- Assisted in the development of training materials to improve team performance and knowledge base.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Participated in regular team meetings to discuss best practices, share insights, and collaborate on process improvements.
Customer Service/Collector I
PMG
11.2010 - 02.2015
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Prepared and submitted legal documents to initiate court proceedings.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Clerk
UCMG
02.2006 - 11.2010
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
AAPC Certifications - CPC, CPB, COPC, AI
07.2025
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LA Mission College/Pierce College
01.2005
Diploma - undefined
San Fernando High School
01.2001
Skills
- Effective verbal and written communicator
- Experienced with electronic medical record platforms
- Collaborative team member
- HIPAA compliance
- Medical billing
- Medical terminology
- Insurance verification
- ICD-10 coding
- Customer service
Timeline
Medical Coder I, CPC, CPB, COPC
CHLAMG
01.2022 - Current
Support Services/Billing/Customer Service Supervisor
CHLAMG
06.2020 - 01.2022
Support Services Lead
CHLAMG
05.2017 - 06.2020
Support Services Representative
CHLAMG
02.2015 - 05.2017
Customer Service/Collector I
PMG
11.2010 - 02.2015
Clerk
UCMG
02.2006 - 11.2010
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LA Mission College/Pierce College
Diploma - undefined
San Fernando High School
AAPC Certifications - CPC, CPB, COPC, AI
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