Liliana Zamarripa
Fort Collins,CO
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Staff Member
Women & Gender Advocacy Center CSU
Fort Collins, CO
11.2021 - Current
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Connecting Victims to Advocates
Server
Hwaro Sushi Bar
Denver, CO
05.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier/Server
Menya Noodle Bar
Denver, CO
05.2019 - 06.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing and cash management practices.
Associate
Bath & Body Works
Fort Collins, CO
10.2020 - 02.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Weekend Manager/Food, Handler/Cashier
Bruegger’s Bagels
Denver, CO
09.2017 - 07.2019
- Kept supplies stocked, work areas clean and trash cleared.
- Maintained exceptional customer service standards throughout every shift.
- Prepared cash drawers, counted totals and prepared bank deposits.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
Education
Bachelor's Degree - Women & Gender Studies
Colorado State University
Fort Collins, CO05.2023
High School Diploma -
North High School
Denver, CO05.2019
Community College of Denver
Denver, CO2019
Skills
- Quick Learner
- Multi-task management
- Customer Service
- Teamwork and Collaboration
- Verbal and Written Communication
- Record Sorting and Filing
- Creative and Resourceful
- Volunteer Tasking
Certification
- Victim Assistance Hotline Training - Spring 2021
Languages
English
Spanish
Scholarships
- Denver Scholarship
- Black Masque Scholarship Award
Leadership
- Community of Excellence
- KEY Communities
Timeline
Server
Hwaro Sushi Bar
05.2022 - 08.2022
Student Staff Member
Women & Gender Advocacy Center CSU
11.2021 - Current
Associate
Bath & Body Works
10.2020 - 02.2022
Cashier/Server
Menya Noodle Bar
05.2019 - 06.2022
Weekend Manager/Food, Handler/Cashier
Bruegger’s Bagels
09.2017 - 07.2019
Bachelor's Degree - Women & Gender Studies
Colorado State University
High School Diploma -
North High School
Community College of Denver
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