Liliana Zamarripa
Fort Collins,CO
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Staff Member
Women & Gender Advocacy Center CSU
Fort Collins, CO
11.2021 - Current
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Connecting Victims to Advocates
Server
Hwaro Sushi Bar
Denver, CO
05.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier/Server
Menya Noodle Bar
Denver, CO
05.2019 - 06.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing and cash management practices.
Associate
Bath & Body Works
Fort Collins, CO
10.2020 - 02.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Weekend Manager/Food, Handler/Cashier
Bruegger’s Bagels
Denver, CO
09.2017 - 07.2019
- Kept supplies stocked, work areas clean and trash cleared.
- Maintained exceptional customer service standards throughout every shift.
- Prepared cash drawers, counted totals and prepared bank deposits.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
Education
Bachelor's Degree - Women & Gender Studies
Colorado State University
Fort Collins, CO05.2023
High School Diploma -
North High School
Denver, CO05.2019
Community College of Denver
Denver, CO2019
Skills
- Quick Learner
- Multi-task management
- Customer Service
- Teamwork and Collaboration
- Verbal and Written Communication
- Record Sorting and Filing
- Creative and Resourceful
- Volunteer Tasking
Certification
- Victim Assistance Hotline Training - Spring 2021
Languages
English
Spanish
Scholarships
- Denver Scholarship
- Black Masque Scholarship Award
Leadership
- Community of Excellence
- KEY Communities
Timeline
Server
Hwaro Sushi Bar
05.2022 - 08.2022
Student Staff Member
Women & Gender Advocacy Center CSU
11.2021 - Current
Associate
Bath & Body Works
10.2020 - 02.2022
Cashier/Server
Menya Noodle Bar
05.2019 - 06.2022
Weekend Manager/Food, Handler/Cashier
Bruegger’s Bagels
09.2017 - 07.2019
Bachelor's Degree - Women & Gender Studies
Colorado State University
High School Diploma -
North High School
Community College of Denver
- Victim Assistance Hotline Training - Spring 2021
Similar Profiles
Joy Akosua AninJoy Akosua Anin
National Service Person at CENTER FOR GENDER STUDIES AND ADVOCACY(CEGENSA)- UNIVERSITY OF GHANANational Service Person at CENTER FOR GENDER STUDIES AND ADVOCACY(CEGENSA)- UNIVERSITY OF GHANA
Zachary NoesenZachary Noesen
Feminist Ambassador at Center For Women And Gender EquityFeminist Ambassador at Center For Women And Gender Equity
Kate EbnerKate Ebner
Student Staff Receptionist at Gayle R. Davis Center For Women And Gender EquityStudent Staff Receptionist at Gayle R. Davis Center For Women And Gender Equity