LILIANA ZERPA
SAN BERNARDINO,CA
Summary
Dedicated bilingual professional with extensive experience in customer service and community engagement, fluent in English and Spanish. Strong communication and time management skills contribute to optimizing front office operations and enhancing team efficiency. Eager to leverage reliability, attention to detail, and problem-solving expertise in an Executive Assistant role, ensuring seamless daily operations while delivering exceptional customer service. Focused on fostering a warm and welcoming environment for visitors and clients, contributing to overall organizational success.
Experienced with handling real estate transactions from contract to closing. Utilizes strong organizational skills to manage documentation and deadlines efficiently. Track record of facilitating clear communication among clients, agents, and third-party vendors.
Overview
26
26
years of professional experience
Work History
Transaction Coordinator
Crawford Real Estate Services, Inc.
Redlands, CA
07.2026 - Current
- Coordinated real estate transaction files from contract to closing, maintaining accurate records and deadlines.
- Prepared and distributed contract packages, addenda, and disclosure documents for agent review and signatures.
- Monitored transaction milestones, following up with clients, lenders, title companies, and escrow contacts.
- Reviewed file documentation for completeness, ensuring compliance with brokerage procedures and closing requirements.
- Updated transaction status in CRM and shared calendars to support timely coordination across teams.
- Communicated with buyers, sellers, and agents to resolve missing documents and processing delays.
- Organized closing documents, settlement paperwork, and final files for seamless handoff to related parties.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
Notary Public
Crawford Real Estate Services, Inc.
Redlands, CA
02.2025 - Current
- Verified signer identities and witnessed real estate document executions for closing packages
- Administered oaths, acknowledgments, and jurats in compliance with state notary requirements
- Reviewed loan, deed, and settlement documents for completeness before notarization
- Supported property transactions by notarizing affidavits, powers of attorney, and closing forms
- Maintained accurate notarial journals, seals, and certification records for audit readiness
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Checked client identification to maintain compliance with state legal requirements.
Executive Assistant
Crawford Real Estate Services, Inc
Redlands, CA
10.2024 - Current
- Provide administrative support to brokers and clients in a fast-paced hard money lending environment, ensuring smooth day-to-day operations and efficient coordination of communications, documentation, and scheduling
- Assist borrowers with loan application processes, explaining requirements, gathering necessary documents, and ensuring timely submission to facilitate loan approval.
- Manage and maintain broker schedules, coordinating appointments, meetings, and follow-ups with clients and third-party vendors to ensure deadlines are met.
- Prepare and organize loan-related documents, reports, and client communication, ensuring accuracy and compliance with industry standards.
- Act as the main point of contact for borrowers, addressing inquiries, providing status updates, and guiding clients through the loan process from application to closing.
- Coordinate with underwriters, title companies, and other stakeholders to streamline the loan approval and funding process, ensuring a smooth experience for clients.
- Safeguard financial data with discretion, ensuring compliance with privacy policies. Maintain organized, up-to-date client records and track loan progress. Assist with marketing by creating outreach materials, managing digital campaigns, and contributing to social media content.
- Managed billing workflow for complex real estate accounts, ensuring accurate invoicing and timely distribution.
- Streamlined billing procedures by improving document tracking and workload prioritization.
- Enhanced client relationships by addressing billing inquiries promptly and effectively.
Real Estate Agent
Berkshire Hathaway Home Services California Realty
Redlands, CA
04.2021 - Current
- Deliver exceptional customer service and sales through open houses, digital marketing, and MLS listings, leveraging strong communication skills.
- Assist clients with listing their homes, conducting market analyses, and providing pricing recommendations. Serve as a buyer's agent, guiding clients through the home purchasing process, from initial search to closing.
- Coordinate various aspects of real estate transactions, including appraisal, escrow, and inspection, highlighting organizational abilities and attention to detail.
- Enhance online marketing presence with engaging social media strategies, demonstrating adaptability and proficiency in technology trends.
- Negotiate contracts to ensure favorable terms for clients, showcasing strong negotiation skills and a keen understanding of market dynamics.
- Advised clients on residential market trends and property positioning.
- Negotiated purchase offers, counteroffers, and contract terms for favorable outcomes.
- Coordinated showings, open houses, and client tours across active listings.
- Developed listing strategies using comparative market analysis and pricing data.
- Utilized CRM systems to track leads, communications, and transaction progress.
- Advised clients on commercial property acquisitions, dispositions, and lease negotiations.
- Conducted property tours, site analyses, and comparative market research for prospects.
Associate – Ambassador / Dock Clerk
Amazon Fulfillment Center
04.2021 - 10.2024
- Responsible for scheduling and monitoring inbound inventory shipments. Resolving any carrier issues, filing delivery receipts, and processing claims.
- Amazon Problem Solver, skilled in identifying and resolving issues efficiently within Amazon operations, ensuring seamless workflows and customer satisfaction.
- Demonstrated accuracy in sorting customer orders and efficiently managing inbound and outbound logistics.
- Provided support as Dock Clerk, ensuring timely dispatch of pallets and compliance with safety protocols.
- Served as Ambassador, representing and promoting operations, values, and achievements both internally and externally, fostering positive relationships and effective communication to support objectives and enhance reputation.
- Conducted audits to maintain organizational efficiency and adherence to COVID-19 safety procedures.
Event Planner
Bartendergirl.com
Highland, CA
01.2001 - 01.2010
- Coordinated end-to-end event logistics, aligning timelines, vendors, and venue requirements.
- Directed client consultations to capture event goals, budgets, and service expectations.
- Negotiated vendor contracts and secured compliant bookings for catering, bar, and décor services.
- Managed event schedules, staffing assignments, and on-site execution for seamless delivery.
- Reviewed invoices, deposits, and payment schedules to maintain accurate budget control.
- Supervised setup, breakdown, and guest flow to ensure efficient event operations.
- Refined planning processes, improving coordination across communication, logistics, and post-event follow-up.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Corresponded with clients to answer questions and resolve issues.
- Trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
Education
Certificate - Transaction Coordinator
California Associate of Realtors
Redlands, CA07-2026
Certificate - Notary Plublic
National Notary Association
San Bernardino02-2025
Certificate - Real Estate
FirstTuesday
Sacramento12-2021
AA - Business Administration
Chaffey College
01.2026
High School Diploma -
Colegio Victoria
Guadalajara, México01.1990
Skills
- Skilled in customer support
- Microsoft Word / Excel / PowerPoint
- New hire orientation
- Data analysis expertise
- Administrative support
- Bilingual customer service
- Customer relationship development
- Market analysis expertise
- Real estate transactions
- Collaborative teamwork
- Analytical problem-solving
- Effective time management
- Attention to detail
- Effective multitasking
- Excellent communication
- Problem-solving skills
Timeline
Transaction Coordinator
Crawford Real Estate Services, Inc.
07.2026 - Current
Notary Public
Crawford Real Estate Services, Inc.
02.2025 - Current
Executive Assistant
Crawford Real Estate Services, Inc
10.2024 - Current
Real Estate Agent
Berkshire Hathaway Home Services California Realty
04.2021 - Current
Associate – Ambassador / Dock Clerk
Amazon Fulfillment Center
04.2021 - 10.2024
Event Planner
Bartendergirl.com
01.2001 - 01.2010
AA - Business Administration
Chaffey College
Certificate - Transaction Coordinator
California Associate of Realtors
Certificate - Notary Plublic
National Notary Association
Certificate - Real Estate
FirstTuesday
High School Diploma -
Colegio Victoria