Liliane Konguep
Gaithersburg,MD
Summary
Enthusiastic financial Professional highly effective at working with management, administrative personnel and clients of all levels and backgrounds. Friendly and personable with adaptable approach .l educates clients on optimizing assets, retirement and financial planning. Proven track record helping clients meet financial goals through sound advice and excellent customer service.
Overview
18
18
years of professional experience
Work History
Financial Professional
National Life Group
04.2024 - Current
- Monitored economic conditions regularly, adjusting financial plans as necessary for optimal results in various market environments.
- Conducted thorough research on market trends and investment products to provide well-informed recommendations to clients.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Studied financial documents to identify potential areas needing improvement.
- Informed clients of strategies for reducing debt and maximizing savings.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Updated clients on changes in tax laws and other regulations affecting investments.
- Facilitated new client onboarding process and investment account setup.
- Implemented tax-efficient strategies for clients, maximizing returns while minimizing tax liabilities.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Skilled at working independently and collaboratively in a team environment.
Treasurer Volunteer
Reaching The Nations; Non-Profit Org.
08.2009 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Established policies and procedures to support compliance with laws and regulations.
- Managed funds for the organization, ensuring proper allocation and maximizing returns on investments.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Reduced operating costs through diligent review of expenses and identification of areas for improvement.
- Developed and maintained internal control systems to protect organizational assets.
- Safeguarded assets by establishing robust internal controls and regularly reviewing their effectiveness.
- Implemented efficient online donation systems allowing donors ease of access when contributing financially.
- Drafted treasury reports to support management decision-making needs.
- Increased flow of financial information throughout company by improving communication strategies.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Prepared and presented financial reports to inform senior management and board of directors.
- Implemented strategies to improve organizational financial performance.
- Enhanced financial security by implementing effective cash management strategies and maintaining accurate records.
- Analyzed financial data to identify trends, risks and opportunities.
- Verified accurate completion of corporate income tax returns and optimal use of favorable tax codes.
- Conducted annual audits in collaboration with external accounting professionals to ensure accuracy in reporting and compliance with regulations.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Reconciled monthly bank statements accurately reflecting our current resources available for use.
- Assisted in the development of strategic plans by providing crucial financial insights and projections.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
Real Estate Agent
Keller Williams Capital Properties
07.2019 - 10.2023
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media, and real estate guides.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Generated leads for sales and rental properties through cold calls and referrals.
- Prepared and presented contracts and other legal documents to clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Maintained connections with clients to encourage repeat business and referrals.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Presented purchase offers to sellers for consideration.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Coordinated appointments to show tenants and buyers prospective homes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Assistant Property Manager
Leeds Realty
09.2014 - 05.2020
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept accurate records of all resident and tenant correspondence.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Completed annual rent calculations using housing database software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Posted policies and rules in common areas for tenant review.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Processed security deposit refunds.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Sales Associate
United Bank
07.2006 - 08.2013
- Listened to customer needs and desires to identify and recommend optimal products.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided customer records, account statements and copies of checks.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Placed orders for customer checks and verified starting numbers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Sold and cross-sold bank products to new and existing customers.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
BBA -
Strayer University
Washington, DC09.2006
Skills
- Assets Management Strategies
- Attention to Detail
- Investment Opportunity Identification
- Banking
- Professionalism
- Certified Anti-Money Laundering Specialist (CAMS)
- Multitasking Abilities
- Adaptability and Flexibility
- Insurance sales
- Customer Complaint Resolution
- Fluent in French
Timeline
Financial Professional
National Life Group
04.2024 - Current
Real Estate Agent
Keller Williams Capital Properties
07.2019 - 10.2023
Assistant Property Manager
Leeds Realty
09.2014 - 05.2020
Treasurer Volunteer
Reaching The Nations; Non-Profit Org.
08.2009 - Current
Sales Associate
United Bank
07.2006 - 08.2013
BBA -
Strayer University