Summary
Overview
Work History
Education
Skills
Timeline
Generic
Liliane Uwambaye

Liliane Uwambaye

Riviera Beach,FL

Summary

Versatile HR specialist with extensive experience in recruitment, policy development, and office management. Known for excellent multitasking, communication skills, and a proactive approach to exceeding performance goals. Fluent in English, French, Dutch, and Kinyarwanda, with proficiency in SAP and Office Suite. Adept at fostering employee relations and improving workplace efficiency.

Overview

19
19
years of professional experience

Work History

HR & Operations Manager

MK Multiservices Inc
Montreal, Quebec
02.2019 - 08.2024
  • Served as a liaison between management and employees to resolve disputes or grievances quickly.
  • Assisted in developing compensation plans that are competitive and compliant with labor laws.
  • Provided guidance to managers on appropriate disciplinary action when needed.
  • Conducted performance evaluations for employees on an annual basis.
  • Maintained up-to-date knowledge of applicable employment law changes affecting the organization.
  • Oversaw payroll processes for accuracy of hours worked and wages paid.
  • Directed and coordinated HR operations, policies, and procedures.
  • Reviewed resumes submitted by potential candidates prior to scheduling interviews.
  • Organized employee recognition events such as holiday parties and team building activities.
  • Coordinated recruiting efforts by attending job fairs or conducting interviews remotely.
  • Managed employee records and maintained accurate information in the company's HR database.
  • Ensured compliance with all federal, state, and local regulations related to human resources.
  • Created job descriptions for new positions within the organization.
  • Developed strategies to improve recruitment, onboarding, retention, and employee relations initiatives.
  • Administered exit interviews upon employee departures from the company.
  • Facilitated regular meetings with staff members to discuss any issues they may have encountered at work.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Recruited new employees and built relationships, driving visibility.
  • Held exit interviews and documented information discussed with employees.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Developed employee orientation and training programs for new hires.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Researched industry trends to inform compensation and performance strategies.

Human Resources Manager

AKKA Groupe North America Inc
Montreal, Canada
10.2013 - 08.2018
  • Design of the annual HR plan including the budget and presentation of it to the regional management (North America) and global management (Europe)
  • Design of internal projects to mobilize employees: Implementation of 5 internal projects (Recreational and social activities, Communication, Research and development, AKKA Awards, AKKA Sport) to develop the sense of belonging of consultants who work on client sites
  • Management of the employee recognition program: Development of the Employee Recognition Award with a selection committee responsible for choosing eligible projects
  • Integration of new employees and performance management (supervision of annual interviews)
  • Drafting of employment contracts
  • Pay equity and management of the annual salary increase envelope
  • Responsible for compensation and benefits
  • Responsible for immigration files for expatriates.
  • Conducted background checks and reference checks of prospective employees.
  • Organized team building activities to foster collaboration among staff members.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Identified, screened and interviewed potential employees.
  • Developed compensation packages that are competitive yet cost effective for the organization.
  • Ensured compliance with federal, state and local employment laws.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
  • Held exit interviews and documented information discussed with employees.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Scheduled meetings with employees to address concerns and grievances.

Responsible for audience development

Rencontres internationales du documentaire de Montréal
Montreal, Canada
05.2012 - 05.2013
  • Research and identification of target audiences, promotion of films
  • Management of film criticism projects in prisons and CEGEPs
  • Animation of film screenings and conferences.

Responsible for Promotion & Communication

Vues d’Afrique
Montreal, Canada
10.2011 - 04.2012
  • Organization of special events
  • Mobilization of target audiences and design of writing workshops and conferences
  • Content creation and Management of electronic communication tools (website and newsletter).
  • Developed relationships with influencers and bloggers in order to promote films and documentaries through their platforms.

Branch Operations Coordinator

RAYMOND JAMES Limited
Montreal, Canada
04.2011 - 09.2011
  • Coordinate activities related to the operation of the office
  • Receive and process customer requests, opening customer accounts.
  • Developed reports for senior management regarding operational performance metrics.
  • Developed strategies for improving operational efficiency and effectiveness.
  • Ensured that all documents are properly filed according to company policies and procedures.
  • Organized monthly meetings with staff members to discuss operational challenges faced by the branch.
  • Maintained up-to-date records of all customer accounts and transactions.
  • Trained new branch personnel on operational processes and procedures.
  • Resolved customer complaints in a timely manner.
  • Provided support to branch staff on operational matters.
  • Worked closely with IT department to troubleshoot technical issues related to branch operations.
  • Disciplined employees to encourage compliance with company policies and procedures.

Dental Coordinator

CENTRE DE MICRO ENDODONTIE
Montreal, Canada
11.2010 - 03.2011
  • Accounting (Receiving payments, Deposit, etc.)
  • Managing a team of 4 dental assistants and a receptionist
  • Managing orders for medical equipment.

Assistant to the Manager

TM LEWIN
London, England
06.2009 - 09.2010
  • Managing a team of 15 salespeople
  • Keeping daily accounts.

Export Consultant

SOLUTIA
Louvain-la-Neuve, Belgium
05.2008 - 05.2009
  • Control of export and shipping documents
  • Coordinate and control all aspects of invoicing
  • Supplier tracking in SAP software.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Organized client meetings to provide project updates.

Customer Service Representative

ATOS WORLDLINE
Brussels, Belgium
01.2008 - 04.2008
  • Technical Support
  • Credit Card Replacement.

Sales Advisor

ING Bank
Brussels, Belgium
09.2006 - 12.2007
  • Credit Management
  • Prospecting.
  • Provided customers with information on products and services available.
  • Participated in team brainstorming sessions to develop new ideas for promotions.
  • Followed up with customers post-sale for feedback on product satisfaction.
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Identified customer needs and tailored solutions accordingly.
  • Performed cold calling to generate leads for prospective clients.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.

Foreign Exchange Agent

TRAVELEX
Brussels, Belgium
12.2005 - 08.2006
  • Currency Exchange
  • Money Transfer via Western Union.

Education

HEC Montréal
01.2016

University of Montreal
01.2015

Ecole Pratique des Hautes Etudes Commerciales (Brussels - Belgium)
01.2005

Skills

Main skills

- HR policy development
- Employee relations
- Multilingual communication (french, english, kinyarwanda, dutch)

- Microsoft Office Suite proficiency
- Payroll processing

- Excellent & Interpersonal communication skills

  • Design of the annual HR plan
  • Training management
  • Design of internal projects to mobilize employees
  • Management of internal mobility (international)
  • Drafting and translation of documents
  • Payroll processing
  • Manager of corporate group plans (retirement and health insurance)
  • Management of work permit applications
  • Client portfolio management
  • Business development
  • Analysis of needs and identification of the most appropriate solution
  • Complaint management
  • Compensation and benefits
  • Onboarding and Orientation
  • Employee Engagement Strategies
  • Payroll Administration
  • New Employee Orientation
  • Performance Assessment
  • Employee Handbook Development
  • Employee Onboarding
  • Staff Management
  • Benefits Administration
  • Employee Relations
  • Employee Retention
  • Internal Communications
  • Microsoft Office and Docusign
  • Recruitment and hiring
  • Training and mentoring
  • Background Checks
  • Contract Negotiation
  • Payroll coordination
  • Exit Interviews
  • Staffing and recruiting professional

Timeline

HR & Operations Manager

MK Multiservices Inc
02.2019 - 08.2024

Human Resources Manager

AKKA Groupe North America Inc
10.2013 - 08.2018

Responsible for audience development

Rencontres internationales du documentaire de Montréal
05.2012 - 05.2013

Responsible for Promotion & Communication

Vues d’Afrique
10.2011 - 04.2012

Branch Operations Coordinator

RAYMOND JAMES Limited
04.2011 - 09.2011

Dental Coordinator

CENTRE DE MICRO ENDODONTIE
11.2010 - 03.2011

Assistant to the Manager

TM LEWIN
06.2009 - 09.2010

Export Consultant

SOLUTIA
05.2008 - 05.2009

Customer Service Representative

ATOS WORLDLINE
01.2008 - 04.2008

Sales Advisor

ING Bank
09.2006 - 12.2007

Foreign Exchange Agent

TRAVELEX
12.2005 - 08.2006

HEC Montréal

University of Montreal

Ecole Pratique des Hautes Etudes Commerciales (Brussels - Belgium)

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Liliane Uwambaye