Liliani Palu
Puyallup,WA
Summary
Versatile and results-oriented professional with experience at H&R Block, adept in quality assurance and administrative support. Excelled in enhancing operational efficiency and customer satisfaction through exceptional hospitality services and meticulous quality inspection. Proven track record in improving production standards and streamlining processes, showcasing strong organizational and equipment operation skills.
Overview
15
15
years of professional experience
Work History
Production Worker
XCJ Corp.
12.2020 - 09.2023
- Organized work to meet demanding production goals.
- Operated food production equipment safely and responsibly for quality output.
- Maintained ingredients and supplies inventories, enabling timely stock replenishment.
- Worked in production to improve efficiency.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Monitored food production and quality control to achieve agreed standards.
- Stirred and mixed recipe ingredients by activating blenders and agitators with proper cautions and attention to detail to avoid over mixing.
- Prevented illnesses and protected consumers by sanitized equipment using steam hoses and appropriate cleaning products following each shift.
Receiving Clerk
Patterson Companies Inc.
05.2014 - 03.2019
- Schedule all incoming deliveries.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy including all damaged and missing items.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Regularly reviewed invoices and double-checked orders.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Help out any other departments such as shipping with order filling.
Front Desk Receptionist
H&R Block
01.2009 - 04.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules when scheduling appointments.
Education
High School Diploma -
Farrington High School
Honolulu, HI06-2008
Skills
- Call Management
- Hospitality best practices
- Transaction Processing
- Administrative Support
- Inbound and Outbound Calling
- Administrative Skills
- Hospitality services
- Bookkeeping
- Quality Inspection
- Equipment Operation
- Machine Operation
- Quality Assurance
Timeline
Production Worker
XCJ Corp.
12.2020 - 09.2023
Receiving Clerk
Patterson Companies Inc.
05.2014 - 03.2019
Front Desk Receptionist
H&R Block
01.2009 - 04.2014
High School Diploma -
Farrington High School
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