Summary
Overview
Work History
Education
Skills
Timeline
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Liliann Frame

Mt Vernon,Ohio

Summary

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing five years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.

Overview

7
7
years of professional experience

Work History

Cleaner

Environmental Control
10.2022 - 01.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Customer Service Specialist Head Cashier

Lowes Home Improvment
05.2021 - 09.2022
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and orders.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Prepared special orders for shipment.
  • Monitored exits for security issues.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Collected merchandise from store and searched back-end locations for customer purchases.

Shift Lead Manager

McDonalds
11.2020 - 05.2021
  • Reinforced rules to promote superior employee performance.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Promoted products, increasing customer base and market share.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.

Kitchem Manager

Chilpotle
02.2017 - 11.2020
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Maintained clean and safe conditions.
  • Organized back of house and truck deliveries.
  • Answerd the phone in a polite and profesional manner.

Education

High School Diploma -

Graduation Alliance
Mount Vernon, OH

Skills

  • Staff Supervision
  • Problem Solving
  • Pricing and Markdowns
  • Complaint Resolution
  • Detail-Oriented
  • Honest and Ethical
  • Cleaning and Sanitizing
  • Credits and Refunds
  • Customer Transactions
  • Payment Processing
  • Cash Register Operations
  • Cash Handling
  • Call Response and Transfer
  • Reliable and Responsible
  • Price Identification
  • Employee Training
  • Customer Relations
  • Cleaning and sanitizing
  • Customer Service
  • Reliability and punctuality
  • Knowledge of cleaning products
  • Sweeping and Mopping
  • Housekeeping

Timeline

Cleaner

Environmental Control
10.2022 - 01.2024

Customer Service Specialist Head Cashier

Lowes Home Improvment
05.2021 - 09.2022

Shift Lead Manager

McDonalds
11.2020 - 05.2021

Kitchem Manager

Chilpotle
02.2017 - 11.2020

High School Diploma -

Graduation Alliance

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Liliann Frame