Lily Ney
Vallejo,CA
Summary
Adaptable and professional with 10+ years of experience and a proven knowledge of customer service, productivity, performance management, and report generation in the healthcare field. Goal-driven leader who motivates, and coaches employees to meet performance standards. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Aiming to leverage my skills to successfully fill the Practice Manager role at your company.
Overview
10
10
years of professional experience
Work History
Manager, Physician Practice III
John Muir Health Foundation Practice Organization
07.2021 - Current
- Responsible for managing multiple departments at different locations between Walnut Creek and Pleasant Hill: Tice Valley through July 2023, PH Family Med, Covid Test Site through May 2024, PH Pediatrics began January 2023, and the New Patient Match Program
- Overseeing operations for sites and office staff and work closely with site physicians and physician dyad to ensure efficient operations
- Encouraged Team unity and engagement between departments
- Assist patients and staff with concerns and/or complaints, staff schedules, interviewing, hiring and corrective actions as needed
- Monitor and improve Financials as well as KPIs for departments
- Responsible for assisting patients/staff with complaints and/or concerns, staff scheduling, interviewing, hiring, and corrective action as needed
Manager, Physician Practice I
John Muir Health Foundation Practice Organization
03.2021 - 07.2022
- Overseeing operations for sites and office staff and work closely with site physicians and physician dyad to ensure efficient operations
- Assist patients and staff with concerns and/or complaints, staff schedules, interviewing, hiring and corrective actions as needed
- Report back data to senior leadership
- Continued to assist in growing our network wide New Patient Match Program to help increase patient panels for our network physicians and creating ease of action for patients
- Monitor and explain finances
- Responsible for assisting patients/staff with complaints and/or concerns, staff scheduling, interviewing, hiring, and corrective action as needed
Practice Manager
John Muir Health Physician Network
12.2019 - 03.2021
- Responsible for managing two separate clinics at different locations
- Overseeing operations for sites and office staff and work closely with site physicians and physician dyad to ensure efficient operations
- Assist patients and staff with concerns and/or complaints, staff schedules, interviewing, hiring and corrective actions as needed
- Guide process improvements that optimize risk adjustment factor increase for entire network, ensuring that patients were contacted to schedule appointment, follow up to ensure physicians appropriately addressed risk gaps, and collaborated with leadership, doctors, facility staff, and managers to ensure this was completed and provide support as needed
- Report back data to senior leadership
- Assisted in growing our network wide New Patient Match Program to help increase patient panels for our network physicians and creating ease of action for patients
- Assist on special projects as requested
- Monitor and explain finances
- Responsible for assisting patients/staff with complaints and/or concerns, staff scheduling, interviewing, hiring, and corrective action as needed
- Established a team to help guide process improvements that optimize risk adjustment factor increase for entire network
Interim Practice Manager / Practice Lead
John Muir Health Physician Network
04.2017 - 12.2019
- Assisted multiple departments as a Practice Lead, working closely with Practice manager to support in any areas there was a need
- As an Interim Practice Manager I supported 220A Family Medicine , Tice Valley Rossmoor, RAF for the network and the New Patient Match Program
- Supported in the relocation of Rossmoor
Supervisor
Walnut Creek Medical Group
08.2014 - 04.2017
- Responsible for front office workflow and staff, schedules/vacation request
- Answer high volume of calls, check in patients, collect copays/balances, assist with referrals/authorizations, and verify insurances
- Assist patients with questions/concerns while working closely with physicians/management to ensure office operates efficiently
Education
High School Diploma -
VALLEJO ADULT SCHOOL
Vallejo, CA06.2005
Program - Administrative Medical Assistant
SILICON VALLEY COLLEGE
Walnut Creek, CA06.2003
Skills
- Relationship and team building
- Interviewing and Staffing ability
- Hiring and retention
- Dependable and reliable
- Proficient in Microsoft Word/Excel, Teams, and Power Point
- Focused and driven Professional
- Bilingual (Spanish) Speaking, reading, and writing
Timeline
Manager, Physician Practice III
John Muir Health Foundation Practice Organization
07.2021 - Current
Manager, Physician Practice I
John Muir Health Foundation Practice Organization
03.2021 - 07.2022
Practice Manager
John Muir Health Physician Network
12.2019 - 03.2021
Interim Practice Manager / Practice Lead
John Muir Health Physician Network
04.2017 - 12.2019
Supervisor
Walnut Creek Medical Group
08.2014 - 04.2017
Program - Administrative Medical Assistant
SILICON VALLEY COLLEGE
High School Diploma -
VALLEJO ADULT SCHOOL
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