Lilianna Cervantes
Houston,TX
Summary
Dynamic Catering Supervisor known for exceptional customer service and event planning skills. Expertise in training staff and coordinating logistics to enhance operational efficiency.
I'm a professional with a strong background in catering and cashier training. Proven ability to develop training programs and implement best practices, leading to improved staff performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering Supervisor
SSA Group
Houston, TX
04.2024 - Current
- Supervised daily catering operations, ensuring high-quality service delivery and customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented training programs to elevate staff performance and skill levels.
- Trained and mentored staff on best practices for food preparation and presentation techniques.
- Coordinated event logistics, including menu planning, scheduling, and resource allocation.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Oversaw project timelines and deliverables, ensuring alignment with organizational goals.
Cashier Trainer
SSA Group
Houston, TX
03.2023 - 04.2024
- Trained new cashiers on operational procedures and customer service standards.
- Developed training materials to enhance cashier efficiency and performance consistency.
- Monitored cashier transactions to ensure accuracy and adherence to company policies.
- Implemented best practices for cash handling to minimize discrepancies and improve accountability.
- Conducted performance evaluations to identify areas for improvement and facilitate career growth.
- Provided ongoing support and mentorship to team members, fostering a collaborative environment.
Cashier Associate
SSA Group
Houston, TX
06.2022 - 03.2023
- Maintained cleanliness and organization of checkout area, ensuring a welcoming atmosphere for customers.
- Provided exceptional customer service in a fast-paced environment, addressing inquiries and resolving issues promptly.
- Conducted cash handling duties, including balancing registers at end of shifts.
- Collaborated with team members to streamline checkout procedures, enhancing overall efficiency.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree - Health Sciences
San Jacinto College
Pasadena, TX05.2029
Skills
- Written and verbal communication
- Client engagement
- Customer service
- Event planning
- Timeline planning
- Problem-solving
- Scheduling staff
- Sanitation standards
Certification
2 year hospitality certification
Food handler certification
TABC certification
Languages
Spanish
Full Professional
Timeline
Catering Supervisor
SSA Group
04.2024 - Current
Cashier Trainer
SSA Group
03.2023 - 04.2024
Cashier Associate
SSA Group
06.2022 - 03.2023
No Degree - Health Sciences
San Jacinto College