Lilianna Espinosa Sapp
Owensboro,Kentucky
Summary
Dynamic Employee Trainer with a proven track record at Fazoli’s and Wonder Whip, enhancing team performance through tailored training programs and effective feedback. Skilled in decision-making and critical thinking, I fostered a supportive environment that improved employee engagement and retention, while ensuring operational excellence and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Employee Trainer
Fazoli’s
06.2025 - Current
- Delivered training sessions on operational procedures and customer service standards.
- Developed instructional materials to enhance employee learning and retention.
- Facilitated onboarding for new hires, ensuring smooth integration into team dynamics.
- Monitored trainee performance, providing constructive feedback to improve skills.
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Provided emotional support and companionship, fostering positive relationships.
- Implemented behavioral strategies to enhance co worker engagement and independence.
Shift Lead Manager
Wonder Whip
04.2022 - 06.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Set overall vision and provided team leadership.
Education
Criminal Justice, Caregiving
Apollo High School
Owensboro, KY05.2025
Skills
- Group dynamics
- Workplace safety
- Decision-making
- Attention to detail
- Critical thinking
- Respectful and compassionate
- Dependable and responsible
- Multitasking and organization
Timeline
Employee Trainer
Fazoli’s
06.2025 - Current
Shift Lead Manager
Wonder Whip
04.2022 - 06.2025
Criminal Justice, Caregiving
Apollo High School
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